ABOUT THE ROLE

We are looking for a friendly, organized, and professional Receptionist to serve as the first point of contact for our company. The role involves welcoming visitors, handling phone calls and inquiries, managing appointments, and providing administrative support to ensure smooth day-to-day office operations. The ideal candidate should possess excellent communication, customer service, and multitasking skills, with a professional and positive attitude.

EDUCATION AND EXPERIENCE

Minimum Diploma in Business Administration, Front Office Management, Communication, or a related field.

Certificate in Customer Service or Reception Management will be an added advantage.

Computer literacy in MS Office applications is required.

Good command of written and spoken English and Kiswahili.

At least 1–2 years’ experience in reception, customer service, or office administration.

Experience handling calls, visitors, and office coordination.

Experience in a corporate or logistics environment will be an added advantage.

• Receive and direct visitors, clients, and staff professionally.
• Handle incoming and outgoing calls, emails, and correspondence.
• Maintain the reception area in an organized and professional manner.
• Assist in scheduling meetings and managing appointments.
• Receive, record, and distribute incoming documents and parcels.
• Maintain visitor logs and office records.
• Provide administrative and clerical support to departments when required.
• Coordinate office communication and basic customer inquiries.
• Ensure confidentiality of company and visitor information.
• Perform any other administrative duties assigned by management.

• Excellent communication and interpersonal skills.
• Professional appearance and customer service skills.
• Good organizational and multitasking abilities.
• Strong telephone etiquette and front office management skills.
• High level of integrity and confidentiality.
• Ability to work under pressure and handle multiple tasks.
• Attention to detail and time management skills.
• Courteous, organized and professional.

• Minimum Diploma in Business Administration, Front Office Management, Communication, or a related field.
• Certificate in Customer Service or Reception Management will be an added advantage.
• Computer literacy in MS Office applications is required.
• Good command of written and spoken English and Kiswahili.