WE'RE HIRING!

Join Our Team — THE LEISHEN

LEISHEN RESORT LTD – The Leishen-Bungoma is a new boutique hotel looking to recruit passionate, service-driven professionals to fill positions across all departments. If you have a heart for hospitality and take pride in delivering excellent guest experiences, we want to hear from you.

Receptionists (3 positions)

Guest Services & Communication

• Greet guests warmly on arrival, manage registrations, and issue room keys/keycards.
• Answer phone calls and emails; provide information on amenities, local attractions, and transport.
• Assist with concierge duties: booking tours, arranging taxi transfers, restaurant reservations.
• Resolve guest complaints promptly to maintain high satisfaction.

Administrative & Booking Tasks

• Handle room bookings, modifications, and cancellations via hotel management software.
• Maintain accurate guest records; verify ID and ensure compliance with safety/privacy policies.
• Brief the incoming shift on daily arrivals, VIP guests, and ongoing issues.

Financial Duties

• Calculate and process room charges and in-room purchases; handle cash/card transactions at check-out.
• Balance cash drawers and maintain accurate financial records at shift end.

Cross-Departmental Coordination

• Communicate with Housekeeping to update room status; report facility malfunctions to Maintenance.

Qualifications: Diploma in Front Office Operations, Hotel Management, or related field; minimum 2 years relevant experience; excellent communication skills; computer literacy including PMS systems.

WHY JOIN US?

• Be part of a dynamic, guest-focused hospitality team.
• Opportunities for growth and training across departments.
• Competitive compensation package.

The Leishen is an equal opportunity employer.

• Greet guests warmly on arrival, manage registrations, and issue room keys/keycards.
• Answer phone calls and emails; provide information on amenities, local attractions, and transport.
• Assist with concierge duties: booking tours, arranging taxi transfers, restaurant reservations.
• Resolve guest complaints promptly to maintain high satisfaction.
• Handle room bookings, modifications, and cancellations via hotel management software.
• Maintain accurate guest records; verify ID and ensure compliance with safety/privacy policies.
• Brief the incoming shift on daily arrivals, VIP guests, and ongoing issues.
• Calculate and process room charges and in-room purchases; handle cash/card transactions at check-out.
• Balance cash drawers and maintain accurate financial records at shift end.
• Communicate with Housekeeping to update room status; report facility malfunctions to Maintenance.

• Excellent communication skills
• Computer literacy including PMS systems

• Diploma in Front Office Operations, Hotel Management, or related field
• Minimum 2 years relevant experience