Relationship Officer – Portfolio Quality Management
2026-03-28T11:14:38+00:00
Bank of Africa Kenya Limited
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https://boakenya.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Accounting & Finance, Business Operations, Customer Service
2026-04-06T17:00:00+00:00
8
BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.
Read more about this company
Relationship Officer – Portfolio Quality Management
Job Type
Full Time
Qualification
BA/BSc/HND
Experience
2 - 3 years
Location
Nairobi
Job Field
Banking
Responsibilities and Accountabilities
- Develop and implement proactive strategies to prevent portfolio deterioration, including early intervention and customer outreach.
- Ensure the timely collection of outstanding debts by regularly communicating with clients.
- Analyze customer financial data and account activity to assess credit risk and potential for delinquency.
- Collaborate with business teams for Corporate/Key SME accounts identified as having a high risk of deterioration by conducting calls or visits
- Track collection efforts, report on progress, and identify opportunities to improve collection processes.
- Maintain consistent and effective communication with customers throughout the collection process.
- Maintain a strong understanding of bank policies and collection regulations.
- Work collaboratively with other departments (e.g., legal) to ensure efficient resolution of delinquent accounts and contribute to overall asset quality maintenance.
Competencies and Attributes
- Ability to establish effective rapport with debtors, responsible relatives, and other parties to obtain information and elicit cooperation.
- Ability to independently evaluate information and initiate action within prescribed guidelines.
- Ability to establish and maintain accurate records and files.
- Ability to understand, apply and explain pertinent laws and procedures concerning collections.
- Ability to gather and present information in legal proceedings to procure legal judgments.
- Proactive and results-oriented: Takes initiative to identify and address potential issues before they escalate.
- Strong communicator: Clearly conveys information, negotiates effectively, and builds rapport with customers.
- Empathetic and assertive: Understands customer challenges while firmly advocating for bank’s interests.
- Analytical and problem-solver: Analyzes financial data to assess risk and develop solutions for debt collection.
- Team player: Collaborates effectively with ARMs and other departments to achieve common goals.
Minimum Requirements; Work Experience, Academic and Professional Qualifications.
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum of 2-3 years of experience in loan collections or credit risk management.
- Proven track record of successfully resolving delinquent accounts, recovering outstanding debts, and preventing portfolio deterioration.
* Develop and implement proactive strategies to prevent portfolio deterioration, including early intervention and customer outreach. * Ensure the timely collection of outstanding debts by regularly communicating with clients. * Analyze customer financial data and account activity to assess credit risk and potential for delinquency. * Collaborate with business teams for Corporate/Key SME accounts identified as having a high risk of deterioration by conducting calls or visits * Track collection efforts, report on progress, and identify opportunities to improve collection processes. * Maintain consistent and effective communication with customers throughout the collection process. * Maintain a strong understanding of bank policies and collection regulations. * Work collaboratively with other departments (e.g., legal) to ensure efficient resolution of delinquent accounts and contribute to overall asset quality maintenance.
* Ability to establish effective rapport with debtors, responsible relatives, and other parties to obtain information and elicit cooperation. * Ability to independently evaluate information and initiate action within prescribed guidelines. * Ability to establish and maintain accurate records and files. * Ability to understand, apply and explain pertinent laws and procedures concerning collections. * Ability to gather and present information in legal proceedings to procure legal judgments. * Proactive and results-oriented: Takes initiative to identify and address potential issues before they escalate. * Strong communicator: Clearly conveys information, negotiates effectively, and builds rapport with customers. * Empathetic and assertive: Understands customer challenges while firmly advocating for bank’s interests. * Analytical and problem-solver: Analyzes financial data to assess risk and develop solutions for debt collection. * Team player: Collaborates effectively with ARMs and other departments to achieve common goals.
* Bachelor’s degree in Business Administration, Finance, or a related field. * Minimum of 2-3 years of experience in loan collections or credit risk management. * Proven track record of successfully resolving delinquent accounts, recovering outstanding debts, and preventing portfolio deterioration.
JOB-69c7b81e846a0
Vacancy title:
Relationship Officer – Portfolio Quality Management
[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance, Business Operations, Customer Service]
Jobs at:
Bank of Africa Kenya Limited
Deadline of this Job:
Monday, April 6 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Saturday, March 28 2026, Base Salary: Not Disclosed
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Learn more about Bank of Africa Kenya Limited
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JOB DETAILS:
BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.
Read more about this company
Relationship Officer – Portfolio Quality Management
Job Type
Full Time
Qualification
BA/BSc/HND
Experience
2 - 3 years
Location
Nairobi
Job Field
Banking
Responsibilities and Accountabilities
- Develop and implement proactive strategies to prevent portfolio deterioration, including early intervention and customer outreach.
- Ensure the timely collection of outstanding debts by regularly communicating with clients.
- Analyze customer financial data and account activity to assess credit risk and potential for delinquency.
- Collaborate with business teams for Corporate/Key SME accounts identified as having a high risk of deterioration by conducting calls or visits
- Track collection efforts, report on progress, and identify opportunities to improve collection processes.
- Maintain consistent and effective communication with customers throughout the collection process.
- Maintain a strong understanding of bank policies and collection regulations.
- Work collaboratively with other departments (e.g., legal) to ensure efficient resolution of delinquent accounts and contribute to overall asset quality maintenance.
Competencies and Attributes
- Ability to establish effective rapport with debtors, responsible relatives, and other parties to obtain information and elicit cooperation.
- Ability to independently evaluate information and initiate action within prescribed guidelines.
- Ability to establish and maintain accurate records and files.
- Ability to understand, apply and explain pertinent laws and procedures concerning collections.
- Ability to gather and present information in legal proceedings to procure legal judgments.
- Proactive and results-oriented: Takes initiative to identify and address potential issues before they escalate.
- Strong communicator: Clearly conveys information, negotiates effectively, and builds rapport with customers.
- Empathetic and assertive: Understands customer challenges while firmly advocating for bank’s interests.
- Analytical and problem-solver: Analyzes financial data to assess risk and develop solutions for debt collection.
- Team player: Collaborates effectively with ARMs and other departments to achieve common goals.
Minimum Requirements; Work Experience, Academic and Professional Qualifications.
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum of 2-3 years of experience in loan collections or credit risk management.
- Proven track record of successfully resolving delinquent accounts, recovering outstanding debts, and preventing portfolio deterioration.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to to apply
Application Link:Bank of Africa Kenya Limited on boakenya.com
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