Riset Software & Systems LTD is a global leader in Enterprise Resource Planning (ERP) software solutions, specializing in innovative business software. Founded and established in 2018. Riset has become one of the longest-standing privately owned ERP vendors in East Africa and Singapore. With a strong focus on the growth of our channel partners, Riset oper...

Job Summary

Riset Software & Systems LTD is looking for a proactive and reliable Onsite Technician to join our growing team. The ideal candidate will be responsible for onsite technical support, system installations, maintenance, troubleshooting, and customer assistance for our software and hardware solutions.

Key Responsibilities

• Provide onsite technical support and troubleshooting
• Install, configure, and maintain software and hardware systems
• Assist clients with system setup and user support
• Diagnose and resolve technical issues efficiently
• Conduct routine maintenance and system checks
• Train users on system operations where necessary
• Prepare technical reports and updates
• Ensure excellent customer service and communication with clients

Requirements & Qualifications

• Diploma or Degree in IT, Computer Science, Business Information Technology, or related field
• Basic understanding of computer systems, networking, and software support
• Good communication and interpersonal skills
• Ability to work independently and under minimal supervision
• Strong problem-solving skills
• Experience in technical support or field work is an added advantage

Added Advantages

• Experience with ERP or POS systems
• Ability to travel for onsite support

What We Offer

• Opportunity to work in a growing technology company
• Practical field experience
• Career growth opportunities
• Supportive working environment

• Provide onsite technical support and troubleshooting
• Install, configure, and maintain software and hardware systems
• Assist clients with system setup and user support
• Diagnose and resolve technical issues efficiently
• Conduct routine maintenance and system checks
• Train users on system operations where necessary
• Prepare technical reports and updates
• Ensure excellent customer service and communication with clients

• Basic understanding of computer systems, networking, and software support
• Good communication and interpersonal skills
• Ability to work independently and under minimal supervision
• Strong problem-solving skills

• Diploma or Degree in IT, Computer Science, Business Information Technology, or related field