Background information about the job or company (e.g., role context, company overview)

Trailmycar Solutions Limited is a premier telematics solutions provider committed to transforming vehicle tracking, fleet management, fuel monitoring, speed limiters, and dash camera technology for businesses and individuals. Operating across diverse regions, our mission is to empower clients with innovative technology and dependable services that boost safe...

We are a leading Vehicle Tracking and Fleet Management company based in Nairobi, with 10 branches across Kenya and regional presence in Uganda and Tanzania. With over 10 years in the market, we provide reliable vehicle tracking and fleet management solutions to corporate and individual clients.

We are looking for a proactive and well-organized Renewals & Client Follow-Up Officer to support our subscription renewal process.

Job Purpose:

To proactively remind clients of upcoming subscription renewals for their tracking devices, follow up on outstanding renewal payments, maintain accurate records, and ensure continuity of service while upholding professionalism and excellent customer relations.

Responsibilities or duties

• Contact clients to remind them of upcoming tracking service renewals.
• Follow up on unpaid renewal invoices via calls, SMS, and email.
• Provide clients with renewal quotations and payment details.
• Maintain accurate records of all client communication and commitments.
• Update daily follow-ups and payment confirmations in the system.
• Liaise with the Finance team to confirm payments and reconcile accounts.
• Escalate long-outstanding or unresponsive accounts as per company policy.
• Recommend service suspension where renewal payments remain unpaid.
• Prepare daily and monthly renewal performance reports.
• Maintain professionalism, courtesy, and client confidentiality at all times.

Qualifications or requirements (e.g., education, skills)

• Diploma in Business, Finance, Accounting, or related field.
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good negotiation and follow-through skills
• High attention to detail
• Organized and target-driven
• Ability to handle objections professionally

Experience needed

At least 2 years’ experience in customer follow-up, renewals, credit control, or call center operations.

Experience in subscription-based services is an added advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Contact clients to remind them of upcoming tracking service renewals.
• Follow up on unpaid renewal invoices via calls, SMS, and email.
• Provide clients with renewal quotations and payment details.
• Maintain accurate records of all client communication and commitments.
• Update daily follow-ups and payment confirmations in the system.
• Liaise with the Finance team to confirm payments and reconcile accounts.
• Escalate long-outstanding or unresponsive accounts as per company policy.
• Recommend service suspension where renewal payments remain unpaid.
• Prepare daily and monthly renewal performance reports.
• Maintain professionalism, courtesy, and client confidentiality at all times.

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good negotiation and follow-through skills
• High attention to detail
• Organized and target-driven
• Ability to handle objections professionally

• Diploma in Business, Finance, Accounting, or related field.
• Experience in subscription-based services is an added advantage.