Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.

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Reservations Agent

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

2 years

Location

Nairobi

Job Field

Food, Beverage and Hospitality

Key Responsibilities

• Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
• Ensure client's satisfaction and adherence to Kempinski service standards
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made previous day and check all VIP arrivals
• Follow the internal up-sell programme for Reservations department
• Ensure email response within the 24hour policy
• Convert enquiries through telephone and direct bookings
• Cross-sell Olare Mara to Villa Rosa guests and vice-versa
• Perform any other duty as assigned to them by management

Skills, Knowledge and Expertise

DESIRED SKILLS AND QUALIFICATIONS

• Kenyan Citizen
• Good knowledge for Opera PMS
• At least two years previous experience in a Reservations role
• Excellent proficiency in English both written and spoken
• Sales and guest relations skills
• Detail oriented
• Good communication and listening skills
• Demonstrate energy and enthusiasm
• Ability to identify errors and proper reporting

• Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
• Ensure client's satisfaction and adherence to Kempinski service standards
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made previous day and check all VIP arrivals
• Follow the internal up-sell programme for Reservations department
• Ensure email response within the 24hour policy
• Convert enquiries through telephone and direct bookings
• Cross-sell Olare Mara to Villa Rosa guests and vice-versa
• Perform any other duty as assigned to them by management

• Good knowledge for Opera PMS
• Sales and guest relations skills
• Detail oriented
• Good communication and listening skills
• Demonstrate energy and enthusiasm
• Ability to identify errors and proper reporting

• BA/BSc/HND
• Kenyan Citizen
• At least two years previous experience in a Reservations role
• Excellent proficiency in English both written and spoken