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Elevated among lush trees in the heart of the Masai Mara National Reserve, The Ritz-Carlton, Masai Mara introduces its legendary service to a revered safari destination. Sustainably designed in harmony with nature, this elegant safari camp effortlessly blends luxury, authenticity and adventure to craft once-in-a-lifetime moments.Architecturally unique and se...

Your Role

Lead and oversee daily restaurant operations, ensuring seamless service delivery in line with The Ritz-Carlton brand standards and service sequence.

Inspire, coach, and develop a high-performing service team, fostering a culture of excellence, accountability, and genuine hospitality.

Ensure consistent quality in service presentation, guest engagement, and dining experiences across all meal periods.

Collaborate closely with culinary, bar, and camp leadership teams to align service flow, menus, and guest expectations.

Manage staffing schedules, training plans, and performance standards to meet operational and business needs.

Drive revenue through thoughtful up-selling, menu storytelling, and beverage pairing recommendations.

Monitor guest feedback, address service recovery promptly, and proactively enhance guest satisfaction.

Uphold the highest standards of hygiene, safety, grooming, and operational compliance at all times.

What We're Looking For

Minimum 5 years' experience in a food and beverage leadership role within a luxury hospitality environment.

Strong leadership presence with the ability to motivate, mentor, and build cohesive teams.

Exceptional attention to detail, service discipline, and operational awareness.

Proven knowledge of fine dining service, POS systems, inventory, and cost control practices.

Calm, professional, and solutions-driven approach, even during peak service periods.

Flexibility to work shifts, weekends, and holidays as required.

The Ideal Candidate

You are a confident, service-driven leader with a passion for creating memorable dining experiences.

You understand that excellence is built on consistency, care, and thoughtful leadership.

You thrive in environments where service is intentional, standards are uncompromising, and every interaction reflects elegance, respect, and genuine hospitality empowering every Lady and Gentleman to shine.

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Check how your CV aligns with this job

• Lead and oversee daily restaurant operations, ensuring seamless service delivery in line with The Ritz-Carlton brand standards and service sequence.
• Inspire, coach, and develop a high-performing service team, fostering a culture of excellence, accountability, and genuine hospitality.
• Ensure consistent quality in service presentation, guest engagement, and dining experiences across all meal periods.
• Collaborate closely with culinary, bar, and camp leadership teams to align service flow, menus, and guest expectations.
• Manage staffing schedules, training plans, and performance standards to meet operational and business needs.
• Drive revenue through thoughtful up-selling, menu storytelling, and beverage pairing recommendations.
• Monitor guest feedback, address service recovery promptly, and proactively enhance guest satisfaction.
• Uphold the highest standards of hygiene, safety, grooming, and operational compliance at all times.

• Strong leadership presence
• Ability to motivate, mentor, and build cohesive teams
• Exceptional attention to detail
• Service discipline
• Operational awareness
• Proven knowledge of fine dining service
• POS systems knowledge
• Inventory management
• Cost control practices
• Calm, professional, and solutions-driven approach

• Minimum 5 years' experience in a food and beverage leadership role within a luxury hospitality environment.
• BA/BSc/HND