Job Purpose

To oversee daily restaurant operations, coordinate staff activities, ensure excellent customer service, and maintain high standards of food quality, cleanliness, and overall guest experience.

Key Duties and Responsibilities

• Supervise daily restaurant operations and ensure smooth service delivery.
• Coordinate and assign duties to restaurant staff.
• Monitor staff performance and provide guidance where necessary.
• Ensure customers receive excellent service and address customer concerns professionally.
• Maintain high standards of cleanliness, hygiene, and safety within the restaurant.
• Monitor food and beverage service quality.
• Support inventory management and report shortages or operational issues.
• Ensure compliance with restaurant policies and procedures.
• Train and support new employees.
• Promote teamwork and a positive working environment.
• Prepare operational reports and provide feedback to management.
• Assist in improving customer satisfaction and restaurant performance.

Qualifications and Requirements

• Previous experience in restaurant operations or hospitality is an added advantage.
• Strong leadership and team management skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment.
• Willingness to learn and take responsibility.

Skills and Competencies

• Strong teamwork skills.
• Positive attitude and professional conduct.
• Hard-working and dependable.
• Good problem-solving abilities.
• Ability to motivate and guide a team.
• Excellent organizational skills.
• Customer-focused mindset.

• Supervise restaurant staff and operations.
• Ensure excellent customer service.
• Manage inventory and supplies.
• Maintain cleanliness and safety standards.
• Handle customer complaints and resolve issues.
• Train and mentor new employees.
• Ensure compliance with all restaurant policies and procedures.

• Teamwork
• Good Attitude
• Hard Worker
• Leadership skills
• Customer service skills
• Communication skills
• Problem-solving skills

• Proven experience in a supervisory role in the restaurant industry.
• Excellent leadership and team management abilities.
• Strong understanding of restaurant operations.
• Ability to work under pressure and in a fast-paced environment.
• Must possess a good attitude and be a hard worker.