Background information about the job or company (e.g., role context, company overview)

At Tactive, we believe in the potential of SMEs to outplay larger firms given the right support. Through our Business Advisory Services, we work with small and medium-sized enterprises towards enabling market access with one of our focus areas being the democratizing of access to technology for SMEs. In today's digitally connected world, we recognize technol...

Our client operates within the awards and recognition sector, supplying trophies, medals, plaques, and related products to corporate, institutional, and retail customers.

They are seeking an experienced and structured Retail Operations & Commercial Manager to stabilise operations, strengthen systems discipline, and drive consistent commercial performance.

This role requires a firm, detail-oriented leader capable of bringing operational clarity, improving inventory visibility, and restoring predictable sales performance.

Responsibilities or duties

• Identify and correct operational inefficiencies affecting service and fulfilment
• Strengthen order processing accuracy and reduce customer complaints
• Drive structured weekly sales targets and monitor performance trends
• Reintroduce cross-selling discipline and product focus based on data insights
• Ensure accurate stock tracking between warehouse and retail units
• Align inventory movement with actual sales performance
• Enforce disciplined use of POS systems and reporting tools
• Conduct daily product and sales coaching sessions with store teams
• Address underperformance promptly and build accountability
• Provide structured performance reports with data-backed recommendations

Qualifications or requirements (e.g., education, skills)

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, or related field
• 5-10 years' experience in retail operations management
• Experience stabilising or improving underperforming units is highly desirable
• Strong systems discipline and reporting capability
• Commercially driven with strong attention to detail
• Confident leading teams and enforcing operational standards

Experience needed

5 - 10 years

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Identify and correct operational inefficiencies affecting service and fulfilment
• Strengthen order processing accuracy and reduce customer complaints
• Drive structured weekly sales targets and monitor performance trends
• Reintroduce cross-selling discipline and product focus based on data insights
• Ensure accurate stock tracking between warehouse and retail units
• Align inventory movement with actual sales performance
• Enforce disciplined use of POS systems and reporting tools
• Conduct daily product and sales coaching sessions with store teams
• Address underperformance promptly and build accountability
• Provide structured performance reports with data-backed recommendations

• Strong systems discipline
• Reporting capability
• Commercially driven
• Attention to detail
• Leadership
• Enforcing operational standards

• Bachelor's degree in Business Administration, Marketing, Sales, or related field
• 5-10 years' experience in retail operations management
• Experience stabilising or improving underperforming units is highly desirable