2. Key Responsibilities

A. Liaison & Stakeholder Management

• Act as the primary contact between the company and clients during deliveries.
• Coordinate with warehouse, dispatch, and customer service teams.
• Escalate client concerns, operational challenges, and delivery issues when necessary.

B. Delivery Operations Oversight

• Execute daily delivery schedules for pharmaceutical products.
• Ensure safe handling and transportation of medicines.
• Verify delivery notes and obtain client acknowledgments.

C. Asset & Vehicle Management

• Conduct routine checks and maintenance of the motorbike.
• Report mechanical issues promptly for repair.
• Ensure proper documentation of vehicle usage and fuel consumption.

D. Customer Service

• Maintain professional interaction with clients during deliveries.
• Handle customer concerns promptly and courteously.
• Provide accurate information on delivery timelines.

E. Compliance & Risk Management

• Adhere to traffic rules and company safety policies.
• Ensure compliance with pharmaceutical handling regulations.
• Maintain operational licenses and certifications.

F. Reporting

• Maintain accurate delivery records and logs.
• Provide weekly and monthly summaries to the Logistics/Operations Manager on delivery performance, client feedback, and vehicle condition.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of deliveries.
• Customer satisfaction ratings.
• Compliance with safety and pharmaceutical handling standards.
• Vehicle condition and maintenance records.
• Accuracy of delivery documentation.

3. Qualifications

• Valid motorcycle riding license (Class A/B3).
• Minimum 1- 2 years experience in pharmaceutical or related deliveries.
• Knowledge of Nairobi and surrounding routes.
• Basic understanding of pharmaceutical handling standards.

4. Skills and Competencies

• Strong riding and navigation skills.
• Reliability, discipline, and integrity.
• Ability to work under pressure and meet strict timelines.
• Good communication and interpersonal skills.
• Basic mechanical knowledge of motorbikes.
• Familiarity with delivery tracking systems.
• Problem-solving and conflict resolution abilities.

• Act as the primary contact between the company and clients during deliveries.
• Coordinate with warehouse, dispatch, and customer service teams.
• Escalate client concerns, operational challenges, and delivery issues when necessary.
• Execute daily delivery schedules for pharmaceutical products.
• Ensure safe handling and transportation of medicines.
• Verify delivery notes and obtain client acknowledgments.
• Conduct routine checks and maintenance of the motorbike.
• Report mechanical issues promptly for repair.
• Ensure proper documentation of vehicle usage and fuel consumption.
• Maintain professional interaction with clients during deliveries.
• Handle customer concerns promptly and courteously.
• Provide accurate information on delivery timelines.
• Adhere to traffic rules and company safety policies.
• Ensure compliance with pharmaceutical handling regulations.
• Maintain operational licenses and certifications.
• Maintain accurate delivery records and logs.
• Provide weekly and monthly summaries to the Logistics/Operations Manager on delivery performance, client feedback, and vehicle condition.

• Strong riding and navigation skills.
• Reliability, discipline, and integrity.
• Ability to work under pressure and meet strict timelines.
• Good communication and interpersonal skills.
• Basic mechanical knowledge of motorbikes.
• Familiarity with delivery tracking systems.
• Problem-solving and conflict resolution abilities.

• Valid motorcycle riding license (Class A/B3).
• Minimum 1- 2 years experience in pharmaceutical or related deliveries.
• Knowledge of Nairobi and surrounding routes.
• Basic understanding of pharmaceutical handling standards.