Main purpose of the job

The successful candidate will join our integration team to operate, maintain, and enhance SAP Cloud Integration (SAP CI) solutions that connect SAP S/4HANA with a diverse landscape of business applications. Working approximately 70% in operations and 30% in development, you will take day-to-day technical ownership of integration solutions after project handover, ensuring they run reliably in production while continuously improving them through smaller enhancements and change requests. You will work closely with platform teams, application owners, project teams, and business stakeholders to keep integrations healthy and evolving.

What you will do

• Your passion is building and running reliable integrations. You don't just deploy flows; you take pride in operating them with discipline and continuously improving them.
• You take over approved SAP CI solutions after project handover and assume day-to-day technical ownership through their full lifecycle.
• You monitor integration flows and message processing, analyse and resolve standard incidents, and diagnose issues across SAP CI and the connected source and target applications.
• You fix defects, implement standard change requests and smaller enhancements, and deploy corrections through the established release and transport processes.
• You develop and modify standard SAP CI integration flows, configure integrations using the required protocols and technologies, and create or adjust XML/JSON transformations and XPath expressions.
• You manage solution-specific certificates, credentials, and configurations, ensuring integrations stay secure and compliant.
• You contribute your SAP CI expertise within the existing incident-management process, handling standard cases independently and escalating complex ones to internal SAP CI seniors with a clear initial technical analysis.
• You collaborate closely with source and target system teams during problem analysis, and communicate confidently with platform, application, project, and support teams.
• You maintain technical and operational documentation, capturing troubleshooting findings, procedures, and solution-specific knowledge so the team's collective capability keeps growing.
• You share SAP CI knowledge through documentation, pairing, and daily collaboration, helping colleagues build practical SAP CI skills through joint operational and development work.
• You manage the promotion of integration artefacts across Development, Quality Assurance, and Production environments using SAP Cloud Transport Management (cTMS) and established release processes
• You operate within the SAP Business Technology Platform (BTP), including navigation of the BTP Cockpit, monitoring dashboards, and runtime environments.
• You monitor platform health and integration runtime metrics, supporting the ongoing operation of SAP Integration Suite services.
• You support the setup and maintenance of secure encrypted communication channels using SAP Cloud Connector and related SAP connectivity services.
• Your task requires close coordination with the SAP CI platform team, application teams, project teams, and business stakeholders.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 2 to 4 years of hands-on SAP (Cloud) Integration experience.
• Proven SAP CI development experience, including building and modifying standard integration flows.
• Experience supporting SAP CI integrations in production, including monitoring, incident analysis, and defect resolution.
• Experience with SAP S/4HANA integrations.
• Practical experience taking over and maintaining approved solutions after project handover.
• Hands-on ability to configure integrations using the required protocols and technologies.
• Skills in creating and adjusting XML/JSON transformations and XPath expressions.
• Sound knowledge and skills of technologies (e.g. Java, JSON, XML, REST/SOAP) and integration solutions (e.g. API, ETL, ESB)
• Experience managing certificates, credentials, and solution-specific configurations.
• Experience managing releases and transports according to established processes.
• Structured and methodical troubleshooting approach, with the ability to work independently on standard cases.
• Confident written and verbal English communication skills, sufficient for calls, stakeholder discussions, and technical documentation.
• Experience working within formal incident-management and change-management processes.
• Exposure to a broad range of SAP and non-SAP connected applications as source or target systems.
• Experience contributing to process improvements and helping adapt established processes to SAP CI specifics.
• SAP certifications relevant to Cloud Integration or Integration Suite (not required, but an added advantage).

Behavioural competencies

• Excellent English communication skills, both written and verbal, with the ability to explain technical problems and their business impact in clear language.
• Structured questioning skills to gather information effectively from business users and non-technical stakeholders.
• Proactive communication about progress, risks, and blockers, including concise status updates covering impact, findings, next steps, and expected resolution.
• Strong sense of ownership, seeing assigned work through to resolution within the established support process.
• Structured and methodical problem-solving approach.
• Willingness to follow established processes and constructively help adjust them where needed for SAP CI.
• Effective interpersonal and relationship-building skills across technical and non-technical audiences.
• Collaborative mindset with a genuine willingness to share knowledge through documentation, pairing, and daily teamwork.
• Focus on quality, reliability, and risk.

• Take over approved SAP CI solutions after project handover and assume day-to-day technical ownership through their full lifecycle.
• Monitor integration flows and message processing, analyse and resolve standard incidents, and diagnose issues across SAP CI and connected source and target applications.
• Fix defects, implement standard change requests and smaller enhancements, and deploy corrections through established release and transport processes.
• Develop and modify standard SAP CI integration flows, configure integrations, and create or adjust XML/JSON transformations and XPath expressions.
• Manage solution-specific certificates, credentials, and configurations.
• Handle standard cases independently and escalate complex cases to internal SAP CI seniors with a clear initial technical analysis.
• Collaborate with source and target system teams during problem analysis and communicate with platform, application, project, and support teams.
• Maintain technical and operational documentation, including troubleshooting findings, procedures, and solution-specific knowledge.
• Share SAP CI knowledge through documentation, pairing, and daily collaboration.
• Manage promotion of integration artefacts across Development, Quality Assurance, and Production using SAP Cloud Transport Management (cTMS) and established release processes.
• Operate within SAP BTP, including the BTP Cockpit, monitoring dashboards, and runtime environments.
• Monitor platform health and integration runtime metrics, supporting the operation of SAP Integration Suite services.
• Support setup and maintenance of secure encrypted communication channels using SAP Cloud Connector and related SAP connectivity services.
• Coordinate closely with the SAP CI platform team, application teams, project teams, and business stakeholders.

• SAP Cloud Integration (SAP CI) development and operations
• SAP S/4HANA integrations
• Building and modifying SAP CI integration flows
• Integration protocols and technologies
• XML and JSON transformations
• XPath expressions
• Java, JSON, XML, REST/SOAP
• API, ETL, and ESB integration solutions
• SAP BTP Cockpit, monitoring dashboards, and runtime environments
• SAP Cloud Transport Management (cTMS) and release processes
• Certificate, credential, and configuration management
• Incident analysis, defect resolution, and structured troubleshooting
• SAP Cloud Connector and secure encrypted communication
• Technical documentation and English communication
• Stakeholder collaboration and knowledge sharing

• Bachelor’s degree in Computer Science or related field.
• 2 to 4 years of hands-on SAP (Cloud) Integration experience.
• Proven SAP CI development experience, including building and modifying standard integration flows.
• Experience supporting SAP CI integrations in production, including monitoring, incident analysis, and defect resolution.
• Experience with SAP S/4HANA integrations.
• Practical experience taking over and maintaining approved solutions after project handover.
• Hands-on ability to configure integrations using the required protocols and technologies.
• Experience managing releases and transports according to established processes.
• Experience working within formal incident-management and change-management processes.
• SAP certifications relevant to Cloud Integration or Integration Suite are an added advantage, but are not required.