SMB Account Manager, Restaurants
2025-06-07T18:42:05+00:00
Uber
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https://www.uber.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Transportation, Distribution, and Logistics
Restaurant & Hospitality
2025-06-20T17:00:00+00:00
Kenya
8
The Eats team mission is to continue being an effective growth engine for our merchant partners. The Eats business across SSA has demonstrated solid growth and operates in dynamic countries and environments. This individual will be responsible for key account management of restaurants/retailers within the Eats defined "SMB segment".
What You'll Do
- Develop a winning strategy: You will be in charge of working on the merchant account management strategy in Kenya. One of the questions you will be looking to answer is how do we maximize the impact of our account management team across a number of strategic merchants.
- Build meaningful relationships with partners: Deliver exceptional growth and experience to our Grocery & Retail merchants. You will work with your team to build joint business plans, solve operational problems, and advance partner priorities.
- Build and implement processes: Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics.
- Partner with internal teams: Work closely with stakeholders in the Merchant Operations, Enterprise Operations, Community Operations and Marketing teams particularly to deliver the best service and value to restaurant partners.
- Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform
- Ensure we have the best restaurant and retail offering and optimize their operational performance
- Product Adoption (Ads, offers…)
- Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level
- Drive on-the-ground knowledge and context about the country you operate into the wider UberEats team
- Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
- Act as an ambassador of Uber Eats mission, brand, and product
Preferred Qualifications
- Passionate about working with top merchants and building a business together
- Highly autonomous - able to work with minimal oversight
- Outstanding listening, communication, and organizational skills
- Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel
- High adaptability to change and ability to execute quickly
- Strong communication and interpersonal skills
- Project management and analytical skills
Develop a winning strategy: You will be in charge of working on the merchant account management strategy in Kenya. One of the questions you will be looking to answer is how do we maximize the impact of our account management team across a number of strategic merchants. Build meaningful relationships with partners: Deliver exceptional growth and experience to our Grocery & Retail merchants. You will work with your team to build joint business plans, solve operational problems, and advance partner priorities. Build and implement processes: Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics. Partner with internal teams: Work closely with stakeholders in the Merchant Operations, Enterprise Operations, Community Operations and Marketing teams particularly to deliver the best service and value to restaurant partners. Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform Ensure we have the best restaurant and retail offering and optimize their operational performance Product Adoption (Ads, offers…) Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level Drive on-the-ground knowledge and context about the country you operate into the wider UberEats team Tackle or escalate complex operational issues for timely resolution for our top restaurant partners Act as an ambassador of Uber Eats mission, brand, and product
Passionate about working with top merchants and building a business together Highly autonomous - able to work with minimal oversight Outstanding listening, communication, and organizational skills Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel High adaptability to change and ability to execute quickly Strong communication and interpersonal skills Project management and analytical skills
No Requirements
JOB-684487fdc78cc
Vacancy title:
SMB Account Manager, Restaurants
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Restaurant & Hospitality]
Jobs at:
Uber
Deadline of this Job:
Friday, June 20 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Saturday, June 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Eats team mission is to continue being an effective growth engine for our merchant partners. The Eats business across SSA has demonstrated solid growth and operates in dynamic countries and environments. This individual will be responsible for key account management of restaurants/retailers within the Eats defined "SMB segment".
What You'll Do
- Develop a winning strategy: You will be in charge of working on the merchant account management strategy in Kenya. One of the questions you will be looking to answer is how do we maximize the impact of our account management team across a number of strategic merchants.
- Build meaningful relationships with partners: Deliver exceptional growth and experience to our Grocery & Retail merchants. You will work with your team to build joint business plans, solve operational problems, and advance partner priorities.
- Build and implement processes: Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics.
- Partner with internal teams: Work closely with stakeholders in the Merchant Operations, Enterprise Operations, Community Operations and Marketing teams particularly to deliver the best service and value to restaurant partners.
- Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform
- Ensure we have the best restaurant and retail offering and optimize their operational performance
- Product Adoption (Ads, offers…)
- Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level
- Drive on-the-ground knowledge and context about the country you operate into the wider UberEats team
- Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
- Act as an ambassador of Uber Eats mission, brand, and product
Preferred Qualifications
- Passionate about working with top merchants and building a business together
- Highly autonomous - able to work with minimal oversight
- Outstanding listening, communication, and organizational skills
- Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel
- High adaptability to change and ability to execute quickly
- Strong communication and interpersonal skills
- Project management and analytical skills
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
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