SME Relationship Manager - Western
2025-07-01T17:47:25+00:00
Absa Bank
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_5949/logo/Absa.png
https://www.absa.co.ug/personal/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Management
2025-07-09T17:00:00+00:00
Kenya
8
Job Summary
- To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
- The primary objective is to maximise sustainable risk-adjusted / EP portfolio contribution.
- The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Job Description
Key accountabilities/Deliverables/Outcomes
Accountability: Sales and Service
- Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
- Consult customer owners/managers on financial/credit issues and general business practice/ideas.
- Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
Accountability: Business Management
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
- Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
- Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
- Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
- Adhere to procedures and guidelines within the BB RMCD.
Accountability: Staff Management
- Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
- Manage own leave plan.
- Offer support as per business request.
Accountability: Risk & Control Objective
“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Role/person specification
Qualification
Education:
Experience
Knowledge of the bank’s products, services and policies required to undertake the role:
- The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
- For Complex products, good knowledge will be required sufficient to: -
- Recognize the changing needs of the customer.
- Identify products/service that best satisfies customers’ needs.
- Introducing the product/service.
- Co-ordinate the introduction of the relevant Group product specialist.
- Deal with customers directly as required.
- A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
- The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge and Skills
Must have good knowledge on: -
- Enterprise Banking,
- Customer Relationship Management
- Team management
Accountability: Sales and Service Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate). Consult customer owners/managers on financial/credit issues and general business practice/ideas. Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers. Deal with, and find resolutions for, customer complaints. Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively. Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group. Monitor and ensure adherence to risk service standards. Accountability: Business Management Research, create and follow up on a target list for potential new business. Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution. Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit) Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy. Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided. Adhere to procedures and guidelines within the BB RMCD. Accountability: Staff Management Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. Manage own leave plan. Offer support as per business request. Accountability: Risk & Control Objective “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Business Degree Experience Knowledge of the bank’s products, services and policies required to undertake the role: The jobholder will be required to have detailed knowledge of the core set of Business Banking products. For Complex products, good knowledge will be required sufficient to: - Recognize the changing needs of the customer. Identify products/service that best satisfies customers’ needs. Introducing the product/service. Co-ordinate the introduction of the relevant Group product specialist. Deal with customers directly as required. A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals. The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
No Requirements
JOB-68641f2ded255
Vacancy title:
SME Relationship Manager - Western
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
Absa Bank
Deadline of this Job:
Wednesday, July 9 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Tuesday, July 1 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
- To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
- The primary objective is to maximise sustainable risk-adjusted / EP portfolio contribution.
- The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Job Description
Key accountabilities/Deliverables/Outcomes
Accountability: Sales and Service
- Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
- Consult customer owners/managers on financial/credit issues and general business practice/ideas.
- Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
Accountability: Business Management
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
- Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
- Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
- Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
- Adhere to procedures and guidelines within the BB RMCD.
Accountability: Staff Management
- Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
- Manage own leave plan.
- Offer support as per business request.
Accountability: Risk & Control Objective
“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Role/person specification
Qualification
Education:
Experience
Knowledge of the bank’s products, services and policies required to undertake the role:
- The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
- For Complex products, good knowledge will be required sufficient to: -
- Recognize the changing needs of the customer.
- Identify products/service that best satisfies customers’ needs.
- Introducing the product/service.
- Co-ordinate the introduction of the relevant Group product specialist.
- Deal with customers directly as required.
- A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
- The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge and Skills
Must have good knowledge on: -
- Enterprise Banking,
- Customer Relationship Management
- Team management
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
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