INFORMATION SYSTEMS ADMINISTRATOR REF: (CBI/ISA/02/26)

The Information Systems Administrator will be responsible for providing ICT support in the organization, maintaining ICT Systems, managing network infrastructure, servers and system backups.

Roles and Responsibilities:

Some of the Key Responsibilities of this position includes but shall not be limited to:

• Managing network infrastructure, servers and system backups
• Implementing Cybersecurity measures to safeguard member data and transactions
• Overseeing the Sacco’s core banking system, ensuring seamless operation and security
• Providing technical support to staff and resolving IT-related issues promptly
• Maintaining and updating Sacco management software for efficiency and compliance
• Monitoring and improving system performance, ensuring minimal downtime
• Managing user accounts, access rights and data security policies
• Coordinating with vendors for hardware, software and IT service maintenance

Minimum Qualification & Attributes

• Bachelor’s degree in IT, Computer Science or a related field
• Professional Certifications in Microsoft, Fortinet, CompTIA
• Be a member of a professional body
• Experience with Sacco Core Banking Systems
• Strong understanding of database management (SQL, Oracle, etc.)
• Knowledge of network administration, firewall management and cybersecurity
• Familiarity with mobile and digital banking integrations
• Ability to troubleshoot IT issues and provide timely support
• At least 3-5 years’ experience in IT administration, preferably in a Sacco or financial institution.

Core Competencies

• Excellent interpersonal and Communication skills
• Resourceful
• Problem-solving and strong negotiation skills
• High degree of integrity, attention to detail and dependability
• Leadership skills and competence in ICT

• Managing network infrastructure, servers and system backups
• Implementing Cybersecurity measures to safeguard member data and transactions
• Overseeing the Sacco’s core banking system, ensuring seamless operation and security
• Providing technical support to staff and resolving IT-related issues promptly
• Maintaining and updating Sacco management software for efficiency and compliance
• Monitoring and improving system performance, ensuring minimal downtime
• Managing user accounts, access rights and data security policies
• Coordinating with vendors for hardware, software and IT service maintenance

• Strong understanding of database management (SQL, Oracle, etc.)
• Knowledge of network administration, firewall management and cybersecurity
• Familiarity with mobile and digital banking integrations
• Ability to troubleshoot IT issues and provide timely support
• Excellent interpersonal and Communication skills
• Resourceful
• Problem-solving and strong negotiation skills
• High degree of integrity, attention to detail and dependability
• Leadership skills and competence in ICT

• Bachelor’s degree in IT, Computer Science or a related field
• Professional Certifications in Microsoft, Fortinet, CompTIA
• Be a member of a professional body
• Experience with Sacco Core Banking Systems