JOB TITLE: SALES ACCOUNT MANAGER (HOTEL)

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 35,000 PLUS 5% COMMISSION ON NEW BUSINESS

JOB LOCATION: CBD

DUTIES AND RESPONSIBILITIES

Business Development & Client Acquisition

• Identify and pursue new business opportunities to grow hotel revenue.
• Generate leads through networking, cold calling, referrals, and market research.
• Conduct sales presentations and site visits to potential clients.
• Convert leads into confirmed business through effective closing strategies.

Account Management

• Build and maintain strong relationships with existing clients.
• Act as the main point of contact for corporate, travel, and group clients.
• Ensure high levels of client satisfaction and repeat business.

Sales Strategy & Execution

• Develop and implement sales strategies to meet revenue targets.
• Monitor market trends and competitor activities.
• Recommend pricing strategies and promotional offers.

Negotiation & Contract Management

• Negotiate rates, contracts, and service agreements with clients.
• Ensure all agreements align with hotel policies and profitability goals.

Reporting & Performance Tracking

• Track sales activities, leads, and conversion rates.
• Prepare regular sales reports and forecasts.
• Meet or exceed assigned sales targets and KPIs.

Collaboration

• Work closely with reservations, front office, and events teams to ensure smooth service delivery.
• Coordinate with marketing to support campaigns and promotions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Marketing, Business Administration, or related field.
• 2–3 years’ experience in sales (hospitality industry preferred).
• Proven track record in client acquisition and account management.
• Strong communication, presentation, and negotiation skills.
• Ability to generate leads and successfully close deals.
• Proficient in MS Office and CRM systems is an added advantage.
• Target-driven, self-motivated, and results-oriented.

• Identify and pursue new business opportunities to grow hotel revenue.
• Generate leads through networking, cold calling, referrals, and market research.
• Conduct sales presentations and site visits to potential clients.
• Convert leads into confirmed business through effective closing strategies.
• Build and maintain strong relationships with existing clients.
• Act as the main point of contact for corporate, travel, and group clients.
• Ensure high levels of client satisfaction and repeat business.
• Develop and implement sales strategies to meet revenue targets.
• Monitor market trends and competitor activities.
• Recommend pricing strategies and promotional offers.
• Negotiate rates, contracts, and service agreements with clients.
• Ensure all agreements align with hotel policies and profitability goals.
• Track sales activities, leads, and conversion rates.
• Prepare regular sales reports and forecasts.
• Meet or exceed assigned sales targets and KPIs.
• Work closely with reservations, front office, and events teams to ensure smooth service delivery.
• Coordinate with marketing to support campaigns and promotions.

• Strong communication, presentation, and negotiation skills.
• Ability to generate leads and successfully close deals.
• Proficient in MS Office and CRM systems is an added advantage.
• Target-driven, self-motivated, and results-oriented.

• Diploma or Degree in Marketing, Business Administration, or related field.
• Proven track record in client acquisition and account management.