Background

At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 2008, MGallery has been dedicated to building a diverse...

Job Description

We are seeking a dynamic and results-driven Sales Account Manager to join our team in Nairobi, Kenya. As a Sales Account Manager, you will be responsible for managing and growing relationships with our most valuable clients, driving sales, and ensuring customer satisfaction.

Responsibilities

• Develop and maintain strong, long-lasting client relationships
• Create and implement strategic account plans to maximize revenue growth
• Identify new business opportunities within existing accounts
• Negotiate contracts and close agreements to maximize profits
• Collaborate with cross-functional teams to ensure client satisfaction and retention
• Conduct regular client meetings to understand their needs and present solutions
• Monitor and report on account performance, sales forecasts, and key metrics
• Stay informed about market trends, competition, and industry developments
• Resolve any client issues or concerns promptly and professionally

Qualifications

• Bachelor's degree in Business, Marketing, or related field
• 3+ years of experience in account management or sales, preferably in a similar industry
• Proven track record of meeting or exceeding sales targets
• Strong skills in relationship building, negotiation, and strategic planning
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Excellent communication and presentation skills
• Ability to analyze data and create insightful reports
• Experience in managing high-value client relationships
• Industry knowledge relevant to our products or services
• Understanding of the Kenyan and East African market
• Fluency in English and Swahili
• Sales or account management certifications (preferred)
• Willingness to travel as required for client meetings

• Develop and maintain strong, long-lasting client relationships
• Create and implement strategic account plans to maximize revenue growth
• Identify new business opportunities within existing accounts
• Negotiate contracts and close agreements to maximize profits
• Collaborate with cross-functional teams to ensure client satisfaction and retention
• Conduct regular client meetings to understand their needs and present solutions
• Monitor and report on account performance, sales forecasts, and key metrics
• Stay informed about market trends, competition, and industry developments
• Resolve any client issues or concerns promptly and professionally

• Relationship building
• Negotiation
• Strategic planning
• CRM software proficiency (e.g., Salesforce)
• Microsoft Office Suite proficiency
• Communication skills
• Presentation skills
• Data analysis
• Report creation
• Client relationship management
• Industry knowledge
• Market trend analysis
• Problem-solving

• Bachelor's degree in Business, Marketing, or related field
• 3+ years of experience in account management or sales, preferably in a similar industry
• Proven track record of meeting or exceeding sales targets
• Sales or account management certifications (preferred)