Background information about the job or company (e.g., role context, company overview)

We are seeking a highly analytical and detail-oriented Sales Operations Analyst / Business Analyst to support data-driven decision-making and improve sales performance. The ideal candidate will bridge the gap between sales, operations, and management by providing insights, process improvements, and performance analysis.

Responsibilities or duties

• Analyze sales performance data, pipelines, forecasts, and conversion metrics.
• Develop and maintain sales reports, dashboards, and performance trackers.
• Identify trends, gaps, and opportunities to improve sales efficiency and revenue growth.
• Support sales teams with data insights, pricing analysis, and territory performance reviews.
• Review and improve sales processes, workflows, and operational efficiency.
• Work closely with management to translate business needs into actionable insights.
• Support budgeting, forecasting, and strategic planning initiatives.

Qualifications or requirements (e.g., education, skills)

• Proven experience as a Sales Operations Analyst, Business Analyst, or similar role.
• Strong analytical skills with the ability to interpret complex data and present clear insights.
• Proficiency in Excel, spreadsheets, and data analysis tools (CRM systems an added advantage).
• Experience working with sales teams and commercial data.
• Strong problem-solving, documentation, and presentation skills.
• Ability to work independently and manage multiple priorities.

• Analyze sales performance data, pipelines, forecasts, and conversion metrics.
• Develop and maintain sales reports, dashboards, and performance trackers.
• Identify trends, gaps, and opportunities to improve sales efficiency and revenue growth.
• Support sales teams with data insights, pricing analysis, and territory performance reviews.
• Review and improve sales processes, workflows, and operational efficiency.
• Work closely with management to translate business needs into actionable insights.
• Support budgeting, forecasting, and strategic planning initiatives.

• Strong analytical skills
• Proficiency in Excel, spreadsheets, and data analysis tools
• Experience working with sales teams and commercial data
• Strong problem-solving skills
• Documentation skills
• Presentation skills
• Ability to work independently
• Ability to manage multiple priorities

• Proven experience as a Sales Operations Analyst, Business Analyst, or similar role.
• Proficiency in Excel, spreadsheets, and data analysis tools (CRM systems an added advantage).