Syngenta is a leading science-based agtech company. We help millions of farmers around the world to grow safe and nutritious food, while taking care of the planet.

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Sales Operations & Customer Service

Job TypeFull Time

QualificationBA/BSc/HND

Experience

LocationNairobi

Job FieldProcurement / Store-keeping / Supply Chain , Sales / Marketing / Retail / Business Development

Accountabilities

Customer Order Processing

• Efficient Order customer order processing (FEFO)
• Provide pro-active customer facing and communication
• Efficient end to end order to cash process
• Manage Efficient Product allocation in case of shortages
• Delivery Sales Operations KPI (OTIF & OTD)
• Interaction with local and regional supply operations team to capture information about availability/quality and transport inform sales force of any blocked order, related reasons, and define together delivery dates and methods

Timely Sales Administration & After Sales

• Secure execution of commercial policy
• Customer statements and advices
• Initiate returns process
• Create and Process sample orders and rebates
• Credit/debit note creation
• Apply defined final prices, rebates & bonuses
• Register Customer claims in ‘Reliance’ & secure follow up
• Support sales force on customer supply information
• Report lost sales & opportunities

Accurate Customer Master Data Management

• Ensure Customer Master Data is timely updated
• Customer payment and allocation

Inventory Batch and dates Analysis

• Participate in stock counts
• Monitoring stock allocation
• Participate in Presop
• Lead change process in next level supply & customer service operations

Qualifications

KNOWLEDGE, EXPERIENCE & CAPABILITIES

Critical Knowledge

• Business degree , Supply Chain qualification is added advantage
• A sound understanding of Supply Chain processes in a large organisation.
• A wide appreciation of Information Technology (SAP).
• An understanding of Logistics On Time In Full and On Time Delivery.

• Efficient Order customer order processing (FEFO)
• Provide pro-active customer facing and communication
• Efficient end to end order to cash process
• Manage Efficient Product allocation in case of shortages
• Delivery Sales Operations KPI (OTIF & OTD)
• Interaction with local and regional supply operations team to capture information about availability/quality and transport inform sales force of any blocked order, related reasons, and define together delivery dates and methods
• Secure execution of commercial policy
• Customer statements and advices
• Initiate returns process
• Create and Process sample orders and rebates
• Credit/debit note creation
• Apply defined final prices, rebates & bonuses
• Register Customer claims in ‘Reliance’ & secure follow up
• Support sales force on customer supply information
• Report lost sales & opportunities
• Ensure Customer Master Data is timely updated
• Customer payment and allocation
• Participate in stock counts
• Monitoring stock allocation
• Participate in Presop
• Lead change process in next level supply & customer service operations

• SAP
• Supply Chain processes
• Logistics On Time In Full and On Time Delivery

• Business degree
• Supply Chain qualification is added advantage
• A sound understanding of Supply Chain processes in a large organisation.
• A wide appreciation of Information Technology (SAP).
• An understanding of Logistics On Time In Full and On Time Delivery.