Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset.

Job Summary

Pesapal is seeking a driven, people-focused Sales Representative (Merchant & Credit) to lead the conversion of our existing payment merchants into active Pesapal Credit clients. This is a proactive, target-led acquisition role: you will engage merchants already using our payment solutions, educate them on how Pesapal Credit can fuel their growth, secure their opt-in consent, and guide them through onboarding until a credit limit is assigned. You will own the front line of merchant conversion; building trust, removing onboarding friction, maintaining accurate CRM records, and delivering against monthly conversion and activation targets.

This is a six (6) months contract-based role, renewable based on performance and business needs, ideal for a self-driven individual who thrives in a fast-paced, target-driven environment.

What Success Looks Like at Pesapal

• Solve for our customer: Consistently drive successful merchant credit adoption by achieving onboarding, application conversion, and activation targets.
• Deliver Exceptional Results: Achieve acquisition, conversion, and activation targets through proactive merchant engagement and effective follow-up.
• Together we do great Work: Collaborate with internal teams to drive smooth onboarding and quick issue resolution.
• Own our Outcomes: Take full responsibility for your pipeline, from prospecting to activation and retention.

Responsibilities or duties

• Engage existing Pesapal merchants through phone calls, WhatsApp, email, and field visits to drive credit adoption.
• Identify eligible merchants, secure opt-in consent, and support completion of credit applications.
• Follow up with merchants throughout the application journey to drive timely approval and activation.
• Collect and verify required documentation in line with credit requirements.
• Maintain accurate CRM records, merchant interactions, application status, and follow-up activities.
• Achieve monthly credit application, approval, and activation targets.
• Collaborate with Credit, Operations, and Customer Success teams to resolve application and onboarding challenges.
• Capture merchant feedback and share insights to improve credit uptake and customer experience.

Qualifications or requirements 

• Minimum KCSE or equivalent qualification.
• Strong communication, negotiation, and closing skills.
• Customer-focused with the ability to build trust and maintain relationships.
• Resilient, proactive, and highly driven to achieve targets.
• Strong follow-up, organisation, and time management skills.
• Ability to engage customers through multiple channels including field interactions.

Experience needed

• Minimum 3 years' experience in selling Loans/credit & loan disbursement process or business development within fintech, financial services or related industries.
• Proven ability to work towards sales targets and deliver results.
• Experience using CRM systems and Microsoft Office is an advantage
• Valid driving licence and willingness to conduct regular field visits.

• Engage existing Pesapal merchants through phone calls, WhatsApp, email, and field visits to drive credit adoption.
• Identify eligible merchants, secure opt-in consent, and support completion of credit applications.
• Follow up with merchants throughout the application journey to drive timely approval and activation.
• Collect and verify required documentation in line with credit requirements.
• Maintain accurate CRM records, merchant interactions, application status, and follow-up activities.
• Achieve monthly credit application, approval, and activation targets.
• Collaborate with Credit, Operations, and Customer Success teams to resolve application and onboarding challenges.
• Capture merchant feedback and share insights to improve credit uptake and customer experience.

• Strong communication, negotiation, and closing skills.
• Customer-focused with the ability to build trust and maintain relationships.
• Resilient, proactive, and highly driven to achieve targets.
• Strong follow-up, organisation, and time management skills.
• Ability to engage customers through multiple channels including field interactions.

• Minimum KCSE or equivalent qualification.
• Minimum 3 years' experience in selling Loans/credit & loan disbursement process or business development within fintech, financial services or related industries.
• Proven ability to work towards sales targets and deliver results.
• Experience using CRM systems and Microsoft Office is an advantage
• Valid driving licence and willingness to conduct regular field visits.