Background information about the job or company

At Nairobi Central Hardware Ltd, our primary mission is to create opportunities for you and to enhance our communities. To achieve this, we deliver high-quality general hardware and safety-wear products used in construction, manufacturing, home improvement, plumbing, and agriculture. Our management philosophy is centered around building a strong, sustaina...

Responsibilities or duties

We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.

Qualifications or requirements

Minimum of a Degree in a business-related field.

Proven experience as a Telesales Representative or similar role in sales.

Demonstrated success in meeting or exceeding sales targets over the phone.

Strong proficiency with Tally ERP or similar ERP & CRM softwares.

Quick to learn new product information & effectively communicate features & benefits.

Exceptional verbal communication & interpersonal skills.

Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.

Strong problem-solving skills with a focus on customer satisfaction.

• Initiate outbound calls to existing & potential customers to generate sales.
• Provide clear & accurate information about our products & services to potential customers.
• Ask probing questions to understand & customer needs & tailor sales pitches accordingly.
• Accurately enter & update customer data into the Tally ERP system.
• Process customer orders promptly & accurately.
• Address customer grievances & ensure a positive experience to uphold the company’s reputation.
• Meet or exceed sales targets through proactive efforts & upselling techniques.
• Maintain detailed records of calls, sales, & customer interactions.
• Actively contribute to achieving long-term sales goals & customer loyalty.

• Strong communication skills
• Passion for sales
• Ability to resolve customer concerns professionally
• Proficiency with Tally ERP or similar ERP & CRM softwares
• Quick learner
• Exceptional verbal communication & interpersonal skills
• Ability to stay calm, composed, & professional
• Strong problem-solving skills

• Degree in a business-related field
• Proven experience as a Telesales Representative or similar role in sales
• Demonstrated success in meeting or exceeding sales targets over the phone
• Strong proficiency with Tally ERP or similar ERP & CRM softwares