Responsibilities

In the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.

Key focus areas in the first three months:

• Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.
• Establish yourself as the main point of contact for all merchant partners; resolve any outstanding issues and set clear communication cadences.
• Work with the Director of Operations to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops.

First 3 months focus

In the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.

Key focus areas in the first three months:

• Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.
• Establish yourself as the main point of contact for merchant partners; resolve any outstanding issues and set clear communication cadences.
• Work with the Director of Sales to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops
• Make assessment of the sales and ops junior team members and train them up

Beyond 3 months focus

Beyond the first three months, the Sales and Operations Manager Partners will shift from foundation-building to scaling and optimisation — growing the partner network, driving sales culture, and embedding data-driven performance management.

Focus areas after month three may include:

• Aggressively expand the number of active merchant partners across Nairobi and target regions, in line with MoPhones’ growth ambitions.
• Recruitment and development of Sales Account Managers responsible for partner operational management; build a high-performance field sales team culture.
• Drive cross-departmental process improvements with Credit, Product, and CX teams to streamline the partner experience and improve sales conversion and device financing uptake.

Success Metrics (KPIs)

The Sales and Operations Manager Partners will be measured against these success metrics:

Partner Growth & Sales Performance

• Number of active merchant partners (MoM growth target to be set with Director of Operations)
• Sales revenue generated through partner network vs. target
• Partner retention rate (% of partners active after 90 days)

Operational Excellence & Team Development

• Partner onboarding time (days from signing to first sale)
• Sales team performance metrics — quota attainment per Account Manager
• Partner satisfaction / NPS score (collected via structured check-ins or surveys)

Qualifications

What we are looking for

• At least 5 years’ management experience in sales and account management, preferably in telecommunications, retail, or IT.
• Experience and an existing network in the mobile phone merchant industry in Kenya.
• Strong sales and marketing skills with a proven focus on closing deals and driving revenue through indirect channels.
• Data-savvy — comfortable building your own reports, tracking partner metrics, and making data-driven decisions.
• High ownership and follow-through; you proactively close loops and do not wait to be chased.
• Outcome-driven with an action bias — comfortable moving fast and iterating in an early-stage environment.
• Strong project management skills with ruthless prioritisation — able to manage multiple partners, teams, and initiatives simultaneously.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite.

• Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.
• Establish yourself as the main point of contact for all merchant partners; resolve any outstanding issues and set clear communication cadences.
• Work with the Director of Operations to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops.
• Make assessment of the sales and ops junior team members and train them up
• Aggressively expand the number of active merchant partners across Nairobi and target regions, in line with MoPhones’ growth ambitions.
• Recruitment and development of Sales Account Managers responsible for partner operational management; build a high-performance field sales team culture.
• Drive cross-departmental process improvements with Credit, Product, and CX teams to streamline the partner experience and improve sales conversion and device financing uptake.

• Strong sales and marketing skills
• Data-savvy
• Project management skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite

• At least 5 years’ management experience in sales and account management, preferably in telecommunications, retail, or IT.
• Experience and an existing network in the mobile phone merchant industry in Kenya.