Purpose

• Oversee day-to-day operations of the Security Control Room.
• Ensure effective monitoring and management of CCTV, access control, electronic guarding systems, radio communication, and vehicle tracking systems.
• Support LTWP security and safety objectives through system-based monitoring and incident coordination.

Responsibilities

Operational Oversight

• Supervise Control Room operations and personnel.
• Ensure compliance with standard operating procedures (SOPs).
• Enforce use of approved security platforms, dashboards, and digital tools.
• Monitor CCTV, access control, intrusion alarms, and vehicle tracking systems.
• Coordinate real-time incident response with field teams and security personnel.
• Escalate security issues according to established protocols.
• Monitor system health, uptime, and connectivity of security infrastructure.

Systems Management

• Conduct daily system checks to ensure operational status.
• Log and follow up on system faults with IT department via incident management processes.
• Track incidents through proper documentation, escalation, and resolution.
• Recommend system upgrades or operational improvements.
• Maintain system documentation, asset registers, configurations, and change logs.
• Ensure regular backups and proper data storage management.
• Support disaster recovery readiness and alignment.

Access and Incident Control

• Review and approve access requests per security protocols.
• Maintain records of incidents, system logs, and visitor movements.
• Support investigations using CCTV footage and system data.

Compliance and Reporting

• Ensure compliance with LTWP Security SOPs and HSE policies.
• Prepare daily, weekly, and monthly security reports.
• Use system-generated data and dashboards for reporting.
• Participate in audits, risk assessments, and emergency drills.
• Provide system-based evidence for investigations and audits.
• Track and close findings through structured action plans.

People Management and Training

• Train and mentor Control Room Operators.
• Conduct refresher training sessions on operational procedures.
• Develop and manage duty rosters for 24/7 coverage.
• Ensure competency and performance of control room staff.

Requirements

Education

• Diploma in Security Management
• Diploma in ICT
• Diploma in Electronics
• Related technical field

Experience

• Minimum 5+ years in security control room operations
• At least 2 years in a supervisory role

Technical Skills

• CCTV systems
• Access control systems
• Intrusion detection systems
• Guard patrol management systems
• Two-way radio communication systems
• GPS tracking systems
• Basic ICT troubleshooting

Soft Skills

• Leadership skills
• Decision-making under pressure
• Strong communication skills
• Report writing skills
• Ability to train and mentor staff
• Team management

Attributes

• High integrity
• Alertness and attention to detail
• Strong discipline
• Accountability
• Ability to work under pressure
• Strong coordination skills

Technical Exposure

• Security operations center (SOC) management
• CCTV monitoring systems
• Access control systems
• Intrusion alarm systems
• GPS tracking systems
• Incident management systems
• Security reporting systems
• Emergency response coordination
• Risk assessment support
• Audit and compliance reporting

• Supervise Control Room operations and personnel.
• Ensure compliance with standard operating procedures (SOPs).
• Enforce use of approved security platforms, dashboards, and digital tools.
• Monitor CCTV, access control, intrusion alarms, and vehicle tracking systems.
• Coordinate real-time incident response with field teams and security personnel.
• Escalate security issues according to established protocols.
• Monitor system health, uptime, and connectivity of security infrastructure.
• Conduct daily system checks to ensure operational status.
• Log and follow up on system faults with IT department via incident management processes.
• Track incidents through proper documentation, escalation, and resolution.
• Recommend system upgrades or operational improvements.
• Maintain system documentation, asset registers, configurations, and change logs.
• Ensure regular backups and proper data storage management.
• Support disaster recovery readiness and alignment.
• Review and approve access requests per security protocols.
• Maintain records of incidents, system logs, and visitor movements.
• Support investigations using CCTV footage and system data.
• Ensure compliance with LTWP Security SOPs and HSE policies.
• Prepare daily, weekly, and monthly security reports.
• Use system-generated data and dashboards for reporting.
• Participate in audits, risk assessments, and emergency drills.
• Provide system-based evidence for investigations and audits.
• Track and close findings through structured action plans.
• Train and mentor Control Room Operators.
• Conduct refresher training sessions on operational procedures.
• Develop and manage duty rosters for 24/7 coverage.
• Ensure competency and performance of control room staff.

• CCTV systems
• Access control systems
• Intrusion detection systems
• Guard patrol management systems
• Two-way radio communication systems
• GPS tracking systems
• Basic ICT troubleshooting
• Leadership skills
• Decision-making under pressure
• Strong communication skills
• Report writing skills
• Ability to train and mentor staff
• Team management

• Diploma in Security Management
• Diploma in ICT
• Diploma in Electronics
• Related technical field
• Minimum 5+ years in security control room operations
• At least 2 years in a supervisory role