Job Summary

We are seeking a highly experienced and professional Security Officer – Debt Collection to support to support the recovery of overdue accounts while ensuring the security of company assets, personnel, and operations. The role involves conducting field visits, tracing clients, investigating cases, mitigating risks, and ensuring compliance with company policies and applicable laws during debt recovery activities.

Key Responsibilities:

• Safeguard company assets, staff, and operations from security threats.
• Follow up on overdue accounts through phone calls, visits, and written communication.
• Conduct investigations into fraud, theft, and other security incidents.
• Assess and mitigate risks related to field operations and debt recovery activities.
• Liaise with law enforcement agencies and other stakeholders when necessary.
• Prepare incident reports and recommend corrective actions.
• Conduct field investigations to locate clients and verify information.
• Support repossession and asset recovery processes in accordance with company policies and legal requirements.
• security awareness training and provide guidance to staff.

Qualifications and Experience:

Academic Qualifications :

• Degree in Criminology, Security Management, Business Administration, Law, or a related field.
• Previous experience in investigations, law enforcement, or security management.
• Knowledge of relevant legal frameworks.
• Proficiency in Microsoft Office applications.

Experience:

• Minimum of 5 years’ experience in security operations, investigations, debt collection security, asset recovery, law enforcement, or a related field.
• Experience in the financial services, microfinance, banking, or asset financing sector will be an added advantage.
• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal skills.
• Investigative and analytical abilities.
• Integrity, professionalism, and confidentiality.
• Ability to work under pressure and meet recovery targets.
• Good report-writing and documentation skills.
• Strong problem-solving and decision-making skills.

Key Performance Indicators (KPIs)

• Reduction in delinquent accounts.
• Number of successful client trace and recovery cases.
• Timely submission of collection and security reports.
• Resolution of security incidents and investigations.
• Compliance with company policies and legal requirements.

Working Conditions

• Frequent fieldwork and client visits.
• May require travel and flexible working hours.
• Exposure to potentially challenging collection and security situations requiring professionalism and adherence to safety procedures.

• Safeguard company assets, staff, and operations from security threats.
• Follow up on overdue accounts through phone calls, visits, and written communication.
• Conduct investigations into fraud, theft, and other security incidents.
• Assess and mitigate risks related to field operations and debt recovery activities.
• Liaise with law enforcement agencies and other stakeholders when necessary.
• Prepare incident reports and recommend corrective actions.
• Conduct field investigations to locate clients and verify information.
• Support repossession and asset recovery processes in accordance with company policies and legal requirements.
• security awareness training and provide guidance to staff.

• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal skills.
• Investigative and analytical abilities.
• Integrity, professionalism, and confidentiality.
• Ability to work under pressure and meet recovery targets.
• Good report-writing and documentation skills.
• Strong problem-solving and decision-making skills.

• Degree in Criminology, Security Management, Business Administration, Law, or a related field.
• Previous experience in investigations, law enforcement, or security management.
• Knowledge of relevant legal frameworks.
• Proficiency in Microsoft Office applications.