Background information about the job or company (e.g., role context, company overview)

The Kipchimchim Group stands as a dynamic conglomerate transforming industries across Agriculture, Manufacturing, Wholesale & Distribution, Logistics, Warehousing, Retail and Supermarkets. Starting as a modest retail kiosk in Kericho, Kenya, we have grown into a powerhouse managing over 20 successful companies, including Kipchimatt Supermarkets, Tea Factorie...

Responsibilities or duties

Security Operations

• Supervise and coordinate the activities of security officers on assigned shifts.
• Ensure all security posts are adequately manned and operational at all times.
• Ensure all entry and exit points are properly controlled.
• Conduct regular patrols and inspections of company premises to identify and address security risks.
• Monitor access control procedures and ensure compliance with visitor management protocols.
• Monitor CCTV surveillance and alarm systems and ensure security equipment, alarms, CCTV systems, and communication devices are functioning properly.
• Monitor patrol activities and guard performance.
• Conduct regular inspections of company premises.

Staff Supervision

• Prepare and manage duty rosters and coordinate shift handovers of security personnel.
• Brief security officers at the beginning of each shift and communicate relevant instructions.
• Monitor attendance, punctuality, grooming, and performance of security staff.
• Provide guidance, coaching, and on-the-job training to security officers.
• Report misconduct, absenteeism, and performance concerns to management.
• Train and mentor junior security personnel.

Incident Management

• Respond promptly to security incidents, emergencies, alarms and security breaches.
• Conduct preliminary investigations into accidents, thefts, losses, security breaches, and other incidents.
• Collect evidence, obtain witness statements, and prepare incident reports.
• Escalate serious incidents to management and relevant authorities as required.
• Respond promptly to emergencies.
• Ensure compliance with security procedures and company security policies, procedures, and safety regulations.
• Enforce access control, key control, and asset protection measures.
• Participate in emergency response activities, evacuations, and fire drills.
• Identify security vulnerabilities and recommend corrective actions.

Reporting and Documentation

• Maintain accurate occurrence books, patrol logs, visitor registers, incident records and security equipment.
• Prepare daily, weekly, and monthly security reports.
• Record and report any unusual activities or security concerns.
• Ensure proper handover between shifts.

Customer Service and Stakeholder Relations

• Maintain professional interactions with employees, visitors, contractors, and customers.
• Escort visitors and contractors where necessary.
• Address security-related concerns promptly and professionally.
• Liaise with law enforcement agencies, emergency services, and other stakeholders when necessary.

Qualifications or requirements (e.g., education, skills)

Required Qualifications & Experience

• Diploma or Certificate in Security Management, Criminology, Law Enforcement, or a related field.
• Minimum of 3–5 years' experience in security operations, with at least 1–2 years in a supervisory role.
• Experience in managing security teams and handling incidents.
• Experience in incident management and investigation.
• Knowledge of security systems and emergency procedures.

Key Competencies

• Leadership, supervisory and team management skills.
• Observation and attention to detail.
• Strong observation and investigative abilities.
• Excellent communication and report-writing skills.
• Decision-making and problem-solving skills.
• Strong organizational and time management skills.
• Knowledge of security procedures and emergency response protocols.
• Ability to work under pressure and respond effectively to emergencies.
• High level of integrity, professionalism, and confidentiality.
• Basic computer literacy and report preparation skills.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Supervise and coordinate the activities of security officers on assigned shifts.
• Ensure all security posts are adequately manned and operational at all times.
• Ensure all entry and exit points are properly controlled.
• Conduct regular patrols and inspections of company premises to identify and address security risks.
• Monitor access control procedures and ensure compliance with visitor management protocols.
• Monitor CCTV surveillance and alarm systems and ensure security equipment, alarms, CCTV systems, and communication devices are functioning properly.
• Monitor patrol activities and guard performance.
• Conduct regular inspections of company premises.
• Prepare and manage duty rosters and coordinate shift handovers of security personnel.
• Brief security officers at the beginning of each shift and communicate relevant instructions.
• Monitor attendance, punctuality, grooming, and performance of security staff.
• Provide guidance, coaching, and on-the-job training to security officers.
• Report misconduct, absenteeism, and performance concerns to management.
• Train and mentor junior security personnel.
• Respond promptly to security incidents, emergencies, alarms and security breaches.
• Conduct preliminary investigations into accidents, thefts, losses, security breaches, and other incidents.
• Collect evidence, obtain witness statements, and prepare incident reports.
• Escalate serious incidents to management and relevant authorities as required.
• Respond promptly to emergencies.
• Ensure compliance with security procedures and company security policies, procedures, and safety regulations.
• Enforce access control, key control, and asset protection measures.
• Participate in emergency response activities, evacuations, and fire drills.
• Identify security vulnerabilities and recommend corrective actions.
• Maintain accurate occurrence books, patrol logs, visitor registers, incident records and security equipment.
• Prepare daily, weekly, and monthly security reports.
• Record and report any unusual activities or security concerns.
• Ensure proper handover between shifts.
• Maintain professional interactions with employees, visitors, contractors, and customers.
• Escort visitors and contractors where necessary.
• Address security-related concerns promptly and professionally.
• Liaise with law enforcement agencies, emergency services, and other stakeholders when necessary.

• Leadership, supervisory and team management skills.
• Observation and attention to detail.
• Strong observation and investigative abilities.
• Excellent communication and report-writing skills.
• Decision-making and problem-solving skills.
• Strong organizational and time management skills.
• Knowledge of security procedures and emergency response protocols.
• Ability to work under pressure and respond effectively to emergencies.
• High level of integrity, professionalism, and confidentiality.
• Basic computer literacy and report preparation skills.

• Diploma or Certificate in Security Management, Criminology, Law Enforcement, or a related field.
• Minimum of 3–5 years' experience in security operations, with at least 1–2 years in a supervisory role.
• Experience in managing security teams and handling incidents.
• Experience in incident management and investigation.
• Knowledge of security systems and emergency procedures.