Background information about the job or company (e.g., role context, company overview)

iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients - Telecom carriers, ISPs &d peering points, IT & cloud providers, content providers, enterprise & financial services customers.

Responsibilities or duties

The Senior Associate Engineer role performs infrastructure related activities to ensure reliable and efficient operation of the technical infrastructure. This is achieved through maintenance, testing and surveillance of all assets installed. The Senior Associate Engineer is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. The role provides technical, preventative maintenance, repairs, installation and customer service support in order to adhere to agreed SLAs with our clients and to maximize client satisfaction.

Qualifications or requirements (e.g., education, skills)

Qualifications and Competencies

Hard Skills

• Bachelor’s degree in Electronics and Electrical Engineering, Mechanical and Mechatronics Engineering or related Engineering field.
• Skilled in troubleshooting and maintenance of fire detection and suppression systems and HVAC systems.
• Skilled in operations and maintenance of UPS, Generators, Access controls and Switch gears
• Excellent problem analysis skills
• Strong troubleshooting skills and RCA capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration
• Skilled in Microsoft office and Service Management applications (e.g. Excel)

Soft Skills

• Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
• Has a natural drive to work.
• Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
• Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
• Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios
• Demonstrate strong independence and proficiency in working under minimal supervision.

Experience needed

Minimum of 6 years of experience in operations and maintenance of Electrical and/or Mechanical systems.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

The Senior Associate Engineer role performs infrastructure related activities to ensure reliable and efficient operation of the technical infrastructure. This is achieved through maintenance, testing and surveillance of all assets installed. The Senior Associate Engineer is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. The role provides technical, preventative maintenance, repairs, installation and customer service support in order to adhere to agreed SLAs with our clients and to maximize client satisfaction.

Latitude-This role reports to the Area Facility Manager, working in the operations teams in collaboration with all other departments. External contacts include Clients and Suppliers.

Level of Impact- The role is critical in maintaining the reliability and efficiency of data center operations. The Senior Site Engineer role:

• Ensures the stability and reliability of critical assets supporting customer equipment (availability).
• Maintains operational efficiency and support agreed customer SLAs.
• Coordinates maintenance tasks to mitigate unplanned maintenance and failures.
• Contributes to maintaining a clean and organized data center environment.

Duties and Responsibilities

Operations and Compliance

• Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations.
• Contribute to the DC operating energy efficiency and implement assigned optimization measures.
• Provide solutions for site management and adhere to SLAs agreed in customer contracts.
• Ensure site overall appearance and cleanliness, escalating shortfalls when necessary.
• Proactively indicate and report if SLAs are in danger of being breached.
• Ensure all work is carried out within a 'safe system' and approved work processes, complying with best practice standards and legal requirements.
• Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members.
• Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.
• Drive adherence to company safety policies, operational efficiency, and core values.
• Ensure compliance with industry standards and legal requirements.
• Perform on-call duties and manage incidents as necessary.
• Document progress, issues, and results, and implement improvement measures.
• Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks.

Maintenance and Repair Works

• Guide junior engineers in maintenance and repairs of DC equipment and building
• Execute maintenance and repairs of building and equipment and document it in a timely manner.
• Manage maintenance and repair operations, including coordination of contractors.
• Supervise contractors and suppliers installing and maintaining critical DC equipment
• Responsible for trouble shooting, assembly, and support the day-to-day scheduling of Maintenance activities.
• Act as a point of escalation for technical troubleshooting of equipment during maintenance and repairs.
• Make decisions with respect to maintenance and repairs tasks withing the set operations guidelines.

On-call duties and Incident Management

• Day to day site monitoring and surveillance of DC building and infrastructure.
• Incident management in close cooperation with the supervisor in charge.
• Support and when mandated responsible for activating and executing Emergency Operating Procedures where necessary.
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines.

Documentation and Reporting

• Document progress, issues, and results to support audits and customer inquiries.
• Report and document operational standard deviations, initiating improvement measures.
• Record changes to data center infrastructure per change management procedures, notifying the Facility Manager.
• Document progress, issues, and results of all assigned maintenance tasks.
• Execute and draft MOPs and Change Requests (CR)

Health and Safety

The Senior Associate Engineer ensures adherence to all Health and Safety Measures set out to ensure all works done at the site are safe including but not limited to:

• Preparation of work permits for approval by the Facility Manager
• Adhering to four eye policy in all DC Operations
• Preparation of Methods Operations Procedures (MOP) for Operations activities.
• Performing Risk assessment before undertaking any operations and seeking relevant approvals
• Preparation of Change management forms for approval by the Facility Manager.
• Adhere to overall QHSE responsibility matrix

Additional Responsibilities

• Execute ad hoc projects as instructed, including but not limited to fire safety initiatives, environmental sustainability, energy efficiency optimization, security enhancement, compliance audits, and technology integration.
• Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
• Perform any other tasks assigned to them by the Facility Manager or the in-charge

• Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations.
• Contribute to the DC operating energy efficiency and implement assigned optimization measures.
• Provide solutions for site management and adhere to SLAs agreed in customer contracts.
• Ensure site overall appearance and cleanliness, escalating shortfalls when necessary.
• Proactively indicate and report if SLAs are in danger of being breached.
• Ensure all work is carried out within a 'safe system' and approved work processes, complying with best practice standards and legal requirements.
• Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members.
• Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.
• Drive adherence to company safety policies, operational efficiency, and core values.
• Ensure compliance with industry standards and legal requirements.
• Perform on-call duties and manage incidents as necessary.
• Document progress, issues, and results, and implement improvement measures.
• Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks.
• Guide junior engineers in maintenance and repairs of DC equipment and building
• Execute maintenance and repairs of building and equipment and document it in a timely manner.
• Manage maintenance and repair operations, including coordination of contractors.
• Supervise contractors and suppliers installing and maintaining critical DC equipment
• Responsible for trouble shooting, assembly, and support the day-to-day scheduling of Maintenance activities.
• Act as a point of escalation for technical troubleshooting of equipment during maintenance and repairs.
• Make decisions with respect to maintenance and repairs tasks withing the set operations guidelines.
• Day to day site monitoring and surveillance of DC building and infrastructure.
• Incident management in close cooperation with the supervisor in charge.
• Support and when mandated responsible for activating and executing Emergency Operating Procedures where necessary.
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines.
• Document progress, issues, and results to support audits and customer inquiries.
• Report and document operational standard deviations, initiating improvement measures.
• Record changes to data center infrastructure per change management procedures, notifying the Facility Manager.
• Document progress, issues, and results of all assigned maintenance tasks.
• Execute and draft MOPs and Change Requests (CR)
• Preparation of work permits for approval by the Facility Manager
• Adhering to four eye policy in all DC Operations
• Preparation of Methods Operations Procedures (MOP) for Operations activities.
• Performing Risk assessment before undertaking any operations and seeking relevant approvals
• Preparation of Change management forms for approval by the Facility Manager.
• Adhere to overall QHSE responsibility matrix
• Execute ad hoc projects as instructed, including but not limited to fire safety initiatives, environmental sustainability, energy efficiency optimization, security enhancement, compliance audits, and technology integration.
• Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
• Perform any other tasks assigned to them by the Facility Manager or the in-charge

• Skilled in troubleshooting and maintenance of fire detection and suppression systems and HVAC systems.
• Skilled in operations and maintenance of UPS, Generators, Access controls and Switch gears
• Excellent problem analysis skills
• Strong troubleshooting skills and RCA capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration
• Skilled in Microsoft office and Service Management applications (e.g. Excel)
• Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
• Has a natural drive to work.
• Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
• Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
• Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios
• Demonstrate strong independence and proficiency in working under minimal supervision.

• Bachelor’s degree in Electronics and Electrical Engineering, Mechanical and Mechatronics Engineering or related Engineering field.