The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency. Pursuant to the CBK Act, the Central Bank promotes financial stability through regulation, supervision and licensing of fin...

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Senior Business Analyst, Claims (Senior Business Analyst 2), Insurance Section - Governor's Office

Job Purpose

The Job holder is responsible for receiving, assessing, processing and managing insurance claims.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Receive, verify supporting documents and record Insurance claims.
• Register, maintain and update claim details.
• Provide professional advice and feedback on claims matters.
• Keeping detailed and accurate records for claims reported.
• Prepare and submit all information required by the insurer to process claims.
• Open and manage claim files and ensure all subsequent correspondences are properly filed.
• Track and monitor claim progress, keeping an updated record of pending, approved or settled claims.
• Prepare periodic reports on claims received, processed and settled.
• Prepare documents for disbursement of claim funds.
• Ensure adherence to Bank policies regarding Insurance.
• Maintain confidentiality of all claim-related information.
• Any other duties and responsibilities assigned from time to time.

Qualifications

• A Bachelor’s Degree in a Business-related field.
• Diploma in Insurance from a recognised institution.
• Membership of an Insurance professional body is an added advantage.

Work Experience

At least three (3) years’ post qualification experience in an Insurance company or a busy Insurance firm, acting for Banks/Financial Institutions.

• Receive, verify supporting documents and record Insurance claims.
• Register, maintain and update claim details.
• Provide professional advice and feedback on claims matters.
• Keeping detailed and accurate records for claims reported.
• Prepare and submit all information required by the insurer to process claims.
• Open and manage claim files and ensure all subsequent correspondences are properly filed.
• Track and monitor claim progress, keeping an updated record of pending, approved or settled claims.
• Prepare periodic reports on claims received, processed and settled.
• Prepare documents for disbursement of claim funds.
• Ensure adherence to Bank policies regarding Insurance.
• Maintain confidentiality of all claim-related information.
• Any other duties and responsibilities assigned from time to time.

• A Bachelor’s Degree in a Business-related field.
• Diploma in Insurance from a recognised institution.
• Membership of an Insurance professional body is an added advantage.