Baron Capital is seeking an experienced and results-driven Senior Collections Officer to manage overdue accounts, negotiate repayments, and ensure compliance with debt collection regulations. The successful candidate will have a strong background in microfinance collections.

Responsibilities or duties

• Contact overdue accounts via phone, email, or letters to remind and negotiate repayment.
• Maintain detailed records of all communication and actions taken.
• Monitor the status of overdue accounts and escalate cases as necessary.
• Ensure adherence to all relevant laws and company policies related to debt collection.
• Resolve customer complaints and disputes professionally.
• Prepare reports on collection activities and progress.

Qualifications or requirements 

• 5 years proven experience in debt collection in a Microfinance institution.
• Bachelor's Degree.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Knowledge of relevant laws and regulations.
• Ability to work under pressure and meet targets.

Any other provided details

• Only shortlisted candidates will be contacted.
• Canvassing will lead to automatic disqualification.

• Contact overdue accounts via phone, email, or letters to remind and negotiate repayment.
• Maintain detailed records of all communication and actions taken.
• Monitor the status of overdue accounts and escalate cases as necessary.
• Ensure adherence to all relevant laws and company policies related to debt collection.
• Resolve customer complaints and disputes professionally.
• Prepare reports on collection activities and progress.

• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Knowledge of relevant laws and regulations.
• Ability to work under pressure and meet targets.

• 5 years proven experience in debt collection in a Microfinance institution.
• Bachelor's Degree.