Vacancy title:
Senior Customer Care Assistant

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Customer Service]

Jobs at:
Public Benefit Organizations Regulatory Authority

Deadline of this Job:
Monday, July 28 2025

Duty Station:
Co-operative Bank House, 15th Floor, Haile Selassie Avenue P.O Box 44617-00100 | Nairobi | Nairobi | Kenya

Summary
Date Posted: Tuesday, July 8 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Duties and Responsibilities

• Maintaining calls register;
• Answering and directing telephone calls;
• Updating institutional telephone directory; attending to physically challenged visitors and staff;
• Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
• Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
• Supervising and guiding junior staff;
• Collecting customer information, analyzing customer needs and giving recommendations to the management.
• Any other duties as assigned from time to time

Person Specifications

For appointment to this grade a candidate must have: -

• At least four (4) years relevant Experience;
• A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;
• Minimum KCSE C- (minus) or its equivalent
• Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
• Telephone Occupational Test II from a recognized institution;
• Certificate in Customer Care from a recognized institution;
• Demonstrated merit and shown ability as reflected in work performance and results;
• Proficiency in computer applications; and
• Fulfill the requirements of Chapter 6 of the Constitution.

Work Hours: 8

Experience in Months: 48

Level of Education: associate degree

Job application procedure
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