Summary
Date Posted: Tuesday, May 31, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Senior Customer Experience Agent

The role of the Senior Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets.

KEY RESPONSABILITIES
• Deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
• Full understanding of customers’ needs, requirements, and business drivers
• Be fully responsible for customer satisfaction and experience on interaction with customers
• Ensure all products and services are sold to the customer to maximise Maersk profitability.
• Actively promote the use of digital channels and promoting the Maersk Brand in daily interactions through various channels and agreed media.
• Able to work with limited supervisory guidance

WHO WE ARE LOOKING FOR
• Have a university Degree in a business, Logistics related field
• 3 to 5 year´s experience managing sales and developing costumer relationships
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• Passionate about shipping and general logistics
• Experience with Microsoft Office applications
• Fluent in English

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Go to Maersk Line on www.maersk.com to apply

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