Vacancy title:
Senior Customer Experience Officer, Digital and Creative Services

[Type: FULL_TIME, Industry: Finance, Category: Customer Service, Advertising & Marketing, Media, Communications & Writing, Art, Fashion & Design, Business Operations]

Jobs at:
Higher Education Loans Board (HELB)

Deadline of this Job:
Monday, February 16 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, January 27 2026, Base Salary: Not Disclosed

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Learn more about Higher Education Loans Board (HELB)
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JOB DETAILS:

Background information about the job or company (e.g., role context, company overview)

The Higher Education Loans Board, HELB, is the leading financier of higher education in Kenya. It is a State Corporation under the then Ministry of Higher Education, Science and Technology. HELB was established by an Act of Parliament (Cap 213A) in 1995.The mandate of the Board is to disburse loans, bursaries and scholarship to students pursuing higher educa...

Responsibilities or duties

Creating artistic concepts, supervising the creative team, collating the creative and design needs for HELB.

Qualifications or requirements (e.g., education, skills)

Creating artistic concepts and ideation that align with the business needs.

Creating business branding materials for product & services awareness creation

Engaging business units to develop/ review business workplans into communication objectives.

Supervising the creative team, track productivity and liaise with support business functions for resources andequipment.

Developing and enforcing approvals, signoffs, and risk schedule from all editorial and creative products.

Tracking insights from multi-channel platforms and integrating the same into organization communication strategy.

Collating the creative & design needs for HELB.

Recommending changes to workflows to improve efficiencies and cut operational costs.

Experience needed

For appointment to this grade an officer must have: -

Served for a cumulative period of six (6) years relevant work experience three (3) of which must have been in the grade of Corporate Communication Officer I or in a comparable position;

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Bachelor’s degree in public relations, Communication, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;

Membership to a relevant professional body and in good standing where applicable;

Certificate in Computer Applications; and

Shown merit and ability as reflected in work performance and results.

Key Competencies and skills

Communication

Planning and organizing

Problem Solving

.Analytical

Report writing.

Innovative

Emotional intelligence

Creativity

Team player

Time Management

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer

Higher Education Loans Board

Anniversary Towers, 19th Floor

P.O. Box 69489 - 00400

NAIROBI, KENYA

Soft copies to be sent to the specific addresses provided for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.

HELB is an equal opportunity employer. HELB encourages applications

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