Vacancy title:
Senior Customer Experience Officer – Digital and Creative Services

[Type: CONTRACTOR, Industry: Finance, Category: Advertising & Marketing, Communications & Writing, Customer Service, Art, Fashion & Design, Business Operations, Civil & Government]

Jobs at:
Higher Education Loans Board (HELB)

Deadline of this Job:
Tuesday, September 1 2026

Duty Station:
Anniversary Towers, 19th Floor | Nairobi | Nairobi

Summary
Date Posted: Tuesday, August 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company (e.g., role context, company overview)

The Higher Education Loans Board (HELB) has re-advertised vacancies for qualified candidates in Kenya.

Responsibilities or duties

The successful candidate will support delivery of HELB’s creative and digital communication initiatives through:

• Developing creative concepts and designs.
• Supporting HELB’s creative team.
• Coordinating production of branding materials.
• Assessing institutional creative and design requirements.
• Supporting digital communication activities.
• Ensuring creative outputs meet organisational standards.

Qualifications or requirements (e.g., education, skills)

Qualified applicants should prepare the following documents:

• Application letter
• Updated Curriculum Vitae (CV)
• Certified copies of academic certificates
• Certified copies of professional certificates
• Copy of National ID or passport
• Relevant testimonials

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Shortlisted applicants will be required to present valid Chapter Six compliance documents.
• Successful candidates will be engaged on contracts of up to three years, renewable subject to performance and retirement age requirements.
• HELB is an equal opportunity employer and encourages qualified applications from women, youth, marginalized communities and persons with disabilities.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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Applicants should clearly quote the job title and reference number of the position they are applying for on both the cover letter and envelope.

Hard-copy applications should be addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 – 00400
Nairobi, Kenya

Applicants should also submit soft-copy applications to the dedicated e-address indicated for each position.

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