Senior Human Resource Officer
2025-07-10T08:19:49+00:00
Tugende
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https://gotugende.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Professional Services
Human Resources
2025-07-15T17:00:00+00:00
Kenya
8
About the role
- The Senior HR officer will be responsible for supporting the human resource function in delivering effective people management practices that align with the fast-paced business operations. The Senior HR Officer will coordinate recruitment, performance, employee relations, training, and compliance while ensuring a high-performance culture and employee engagement across all branches.
- This role demands a proactive and highly organized individual with excellent interpersonal skills, a solid grasp of HR best practices, and the ability to balance strategic initiatives with hands-on operational HR work.
- The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.
Key Responsibilities
Talent Acquisition & Onboarding
- Collaborate with department heads to forecast staffing needs and develop job adverts.
- Oversee end-to-end recruitment processes to ensure timely hiring of qualified staff.
- Coordinate and participate in interviews and selection processes.
- Supervise onboarding and induction of new hires to ensure seamless integration.
Performance Management
- Monitor performance evaluation cycles i.e. probation and end of year and ensure timely reviews across all departments.
- Effectively track underperformance and support performance improvement plans.
- Track performance outcomes and recommend development or corrective actions as necessary.
HR Administration and Operations
- Maintain accurate and up-to-date employee records (contracts, payroll data, leave records, performance reviews).
- Ensure HR data integrity in the HRMIS and other platforms.
- Manage HR documentation and ensure confidentiality of employee data.
- Monitor headcount, contract renewals, and probation confirmations.
Employee Relations & Welfare
- Serve as the first point of contact for employee grievances, concerns ensuring timely resolution in line with company policies and known best practices.
- Promote a positive workplace culture through engagement initiatives, team-building activities, and feedback mechanisms.
- Support disciplinary processes in line with labor laws and company policy.
- Manage for medical insurance enrolment and timely resolve all raised concerns.
Learning & Development
- Identify training needs in collaboration with department heads.
- Facilitate internal mobility and career development plans.
- Track progress on individual development plans and training outcomes.
- Coordinate and evaluate training programs to ensure alignment with business goals.
- Support the development and retention of high-potential employees.
- Support internal mentorship and coaching efforts.
Compliance & Policy Implementation
- Ensure HR policies and procedures are understood and followed by all staff.
- Keep the company compliant with local labor laws and regulatory requirements.
- Support internal and external audits from an HR perspective.
- Ensure all HR practices meet legal and ethical standards.
Qualifications and Experience
- Bachelor’s degree in Human Resource Management, Business Administration, Organizational Psychology, or related field.
- Professional HR certification (e.g., CHRP, CIPD, SHRM) is an added advantage.
- At least 3-4 years of progressive HR experience, preferably in a fast-paced or high-growth organization. Fintech/ Financial service environment will be an added advantage.
Key Competencies
- Strong interpersonal and communication skills.
- Good understanding of employment law and HR best practices.
- Strong organizational, problem solving skills and co-ordination skills.
- High emotional intelligence and conflict resolution skills.
- Ability to handle multiple priorities under pressure.
- High level of integrity and confidentiality.
- Proficiency in Microsoft Office and HR information systems.
Talent Acquisition & Onboarding Collaborate with department heads to forecast staffing needs and develop job adverts. Oversee end-to-end recruitment processes to ensure timely hiring of qualified staff. Coordinate and participate in interviews and selection processes. Supervise onboarding and induction of new hires to ensure seamless integration. Performance Management Monitor performance evaluation cycles i.e. probation and end of year and ensure timely reviews across all departments. Effectively track underperformance and support performance improvement plans. Track performance outcomes and recommend development or corrective actions as necessary. HR Administration and Operations Maintain accurate and up-to-date employee records (contracts, payroll data, leave records, performance reviews). Ensure HR data integrity in the HRMIS and other platforms. Manage HR documentation and ensure confidentiality of employee data. Monitor headcount, contract renewals, and probation confirmations. Employee Relations & Welfare Serve as the first point of contact for employee grievances, concerns ensuring timely resolution in line with company policies and known best practices. Promote a positive workplace culture through engagement initiatives, team-building activities, and feedback mechanisms. Support disciplinary processes in line with labor laws and company policy. Manage for medical insurance enrolment and timely resolve all raised concerns. Learning & Development Identify training needs in collaboration with department heads. Facilitate internal mobility and career development plans. Track progress on individual development plans and training outcomes. Coordinate and evaluate training programs to ensure alignment with business goals. Support the development and retention of high-potential employees. Support internal mentorship and coaching efforts. Compliance & Policy Implementation Ensure HR policies and procedures are understood and followed by all staff. Keep the company compliant with local labor laws and regulatory requirements. Support internal and external audits from an HR perspective. Ensure all HR practices meet legal and ethical standards.
Strong interpersonal and communication skills. Good understanding of employment law and HR best practices. Strong organizational, problem solving skills and co-ordination skills. High emotional intelligence and conflict resolution skills. Ability to handle multiple priorities under pressure. High level of integrity and confidentiality. Proficiency in Microsoft Office and HR information systems.
Bachelor’s degree in Human Resource Management, Business Administration, Organizational Psychology, or related field. Professional HR certification (e.g., CHRP, CIPD, SHRM) is an added advantage. At least 3-4 years of progressive HR experience, preferably in a fast-paced or high-growth organization. Fintech/ Financial service environment will be an added advantage.
JOB-686f77a5ec500
Vacancy title:
Senior Human Resource Officer
[Type: FULL_TIME, Industry: Professional Services, Category: Human Resources]
Jobs at:
Tugende
Deadline of this Job:
Tuesday, July 15 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, July 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About the role
- The Senior HR officer will be responsible for supporting the human resource function in delivering effective people management practices that align with the fast-paced business operations. The Senior HR Officer will coordinate recruitment, performance, employee relations, training, and compliance while ensuring a high-performance culture and employee engagement across all branches.
- This role demands a proactive and highly organized individual with excellent interpersonal skills, a solid grasp of HR best practices, and the ability to balance strategic initiatives with hands-on operational HR work.
- The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.
Key Responsibilities
Talent Acquisition & Onboarding
- Collaborate with department heads to forecast staffing needs and develop job adverts.
- Oversee end-to-end recruitment processes to ensure timely hiring of qualified staff.
- Coordinate and participate in interviews and selection processes.
- Supervise onboarding and induction of new hires to ensure seamless integration.
Performance Management
- Monitor performance evaluation cycles i.e. probation and end of year and ensure timely reviews across all departments.
- Effectively track underperformance and support performance improvement plans.
- Track performance outcomes and recommend development or corrective actions as necessary.
HR Administration and Operations
- Maintain accurate and up-to-date employee records (contracts, payroll data, leave records, performance reviews).
- Ensure HR data integrity in the HRMIS and other platforms.
- Manage HR documentation and ensure confidentiality of employee data.
- Monitor headcount, contract renewals, and probation confirmations.
Employee Relations & Welfare
- Serve as the first point of contact for employee grievances, concerns ensuring timely resolution in line with company policies and known best practices.
- Promote a positive workplace culture through engagement initiatives, team-building activities, and feedback mechanisms.
- Support disciplinary processes in line with labor laws and company policy.
- Manage for medical insurance enrolment and timely resolve all raised concerns.
Learning & Development
- Identify training needs in collaboration with department heads.
- Facilitate internal mobility and career development plans.
- Track progress on individual development plans and training outcomes.
- Coordinate and evaluate training programs to ensure alignment with business goals.
- Support the development and retention of high-potential employees.
- Support internal mentorship and coaching efforts.
Compliance & Policy Implementation
- Ensure HR policies and procedures are understood and followed by all staff.
- Keep the company compliant with local labor laws and regulatory requirements.
- Support internal and external audits from an HR perspective.
- Ensure all HR practices meet legal and ethical standards.
Qualifications and Experience
- Bachelor’s degree in Human Resource Management, Business Administration, Organizational Psychology, or related field.
- Professional HR certification (e.g., CHRP, CIPD, SHRM) is an added advantage.
- At least 3-4 years of progressive HR experience, preferably in a fast-paced or high-growth organization. Fintech/ Financial service environment will be an added advantage.
Key Competencies
- Strong interpersonal and communication skills.
- Good understanding of employment law and HR best practices.
- Strong organizational, problem solving skills and co-ordination skills.
- High emotional intelligence and conflict resolution skills.
- Ability to handle multiple priorities under pressure.
- High level of integrity and confidentiality.
- Proficiency in Microsoft Office and HR information systems.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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