Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

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Senior Manager, Digital Payments

KEY RESPONSIBILITIES:

• Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment.
• Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channels
• Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs
• Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements.
• Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption.
• Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions.
• Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology and other departments
• Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
• Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy

MINIMUM POSITION REQUIREMENTS:

• A Bachelor’s degree from a recognized university.
• Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required.
• At least six years in managerial experience in leading digital product management and managing teams, including specific experience in the following areas:
• Digital Payments, Wallets &/or investment product management or development
• Delivery/Management of Consumer products and services in a high growth environment
• Building relationship networks & Managing teams
• Project Delivery/ Management
• Experience in the sales of financial services is an added advantage.

• Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment.
• Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channels
• Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs
• Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements.
• Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption.
• Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions.
• Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology and other departments
• Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
• Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy

• Digital Payments
• Wallets
• Investment product management or development
• Delivery/Management of Consumer products and services
• Building relationship networks
• Managing teams
• Project Delivery/ Management
• Sales of financial services (added advantage)

• A Bachelor’s degree from a recognized university.
• Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required.