Background

Our client, DIB Bank Kenya Limited a subsidiary of Dubai Islamic Bank PJSC, seek to hire Senior Manager, IT Infrastructure. The successful candidate will be responsible for providing strategic leadership and management of the organization's IT infrastructure to ensure high availability, security, scalability, and resilience of technology platforms that support core business operations. This role oversees data centers, networks, servers, cloud environments, and end-user technologies while ensuring compliance with regulatory standards and alignment with business objectives.

Job Responsibilities

Key Responsibilities

1. Infrastructure Strategy & Planning

• Develop and execute the organization's IT infrastructure strategy in line with business goals.
• Lead capacity planning, performance optimization, and lifecycle management for infrastructure components.
• Drive the adoption of modern technologies such as cloud computing, virtualization, and automation to enhance efficiency and reduce operational costs.
• Ensure infrastructure resilience through effective disaster recovery and business continuity plans.

2. Operations & Service Delivery

• Oversee daily operations of IT infrastructure, including data centers, networks, servers, and cloud platforms.
• Define and monitor Service Level Agreements (SLAs) for internal and external service delivery.
• Ensure consistent uptime, reliability, and performance across infrastructure systems.
• Lead root cause analysis for incidents and drive continuous improvement initiatives.

3. Security & Compliance

• Ensure that all infrastructure systems meet cybersecurity, regulatory, and compliance requirements (e.g., CBK ICT Guidelines, ISO 27001, PCI DSS).
• Implement and maintain robust security controls to protect organizational data and systems.
• Collaborate with information security teams to identify and mitigate infrastructure-related risks.

4. Vendor & Stakeholder Management

• Manage vendor contracts and relationships for infrastructure products and services.
• Negotiate service agreements to optimize costs and ensure quality delivery.
• Work closely with business units, risk, and audit teams to align infrastructure capabilities with organizational needs.

5. Leadership & Team Development

• Lead, mentor, and develop a team of 7 IT professionals to deliver operational excellence.
• Foster a culture of accountability, innovation, and continuous learning within the team.
• Manage departmental budgets and ensure optimal utilization of resources.

Other Requirements

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Master's degree in IT, Business Administration, or related discipline is an added advantage.
• Professional certifications such as CCNA, CCNP, ITIL, VMware, AWS/Azure, or CISSP are highly desirable.
• Minimum of 10 years of progressive IT infrastructure experience, with at least 5 years in a senior managerial role.
• Proven track record in managing enterprise-level infrastructure within the financial services or large corporate environment.

Key Skills & Competencies

• In-depth knowledge of infrastructure technologies including data centers, networking, cloud, storage, and virtualization.
• Strong understanding of IT service management and governance frameworks (ITIL, COBIT).
• Excellent project management, vendor management, and stakeholder engagement skills.
• Strategic thinker with strong analytical, problem-solving, and decision-making abilities.
• Effective leadership, interpersonal, and communication skills.

• Develop and execute the organization's IT infrastructure strategy in line with business goals
• Lead capacity planning, performance optimization, and lifecycle management for infrastructure components
• Drive the adoption of modern technologies such as cloud computing, virtualization, and automation to enhance efficiency and reduce operational costs
• Ensure infrastructure resilience through effective disaster recovery and business continuity plans
• Oversee daily operations of IT infrastructure, including data centers, networks, servers, and cloud platforms
• Define and monitor Service Level Agreements (SLAs) for internal and external service delivery
• Ensure consistent uptime, reliability, and performance across infrastructure systems
• Lead root cause analysis for incidents and drive continuous improvement initiatives
• Ensure that all infrastructure systems meet cybersecurity, regulatory, and compliance requirements (e.g., CBK ICT Guidelines, ISO 27001, PCI DSS)
• Implement and maintain robust security controls to protect organizational data and systems
• Collaborate with information security teams to identify and mitigate infrastructure-related risks
• Manage vendor contracts and relationships for infrastructure products and services
• Negotiate service agreements to optimize costs and ensure quality delivery
• Work closely with business units, risk, and audit teams to align infrastructure capabilities with organizational needs
• Lead, mentor, and develop a team of 7 IT professionals to deliver operational excellence
• Foster a culture of accountability, innovation, and continuous learning within the team
• Manage departmental budgets and ensure optimal utilization of resources

• In-depth knowledge of infrastructure technologies including data centers, networking, cloud, storage, and virtualization
• Strong understanding of IT service management and governance frameworks (ITIL, COBIT)
• Excellent project management, vendor management, and stakeholder engagement skills
• Strategic thinker with strong analytical, problem-solving, and decision-making abilities
• Effective leadership, interpersonal, and communication skills

• Bachelor's degree in Information Technology, Computer Science, or related field
• Master's degree in IT, Business Administration, or related discipline is an added advantage
• Professional certifications such as CCNA, CCNP, ITIL, VMware, AWS/Azure, or CISSP are highly desirable