The Senior Operations Manager – EMEA (SaaS) is responsible for driving operational excellence, business scalability, and cross-regional performance across the company’s Software-as-a-Service (SaaS) operations in Europe, the Middle East, and Africa.

This role will oversee business operations, customer delivery processes, and regional enablement activities to ensure consistent, high-quality execution that supports growth, customer retention, and profitability. The ideal candidate combines strong operational acumen, strategic insight, and leadership experience in a high-growth, technology-driven environment.

• Lead and optimize end-to-end operational processes across the EMEA region to ensure efficiency, consistency, and scalability of SaaS delivery.
• Partner with sales, customer success, product, and finance teams to streamline workflows and remove operational bottlenecks.
• Develop and monitor regional KPIs, dashboards, and performance reports to drive accountability and transparency.
• Implement and standardize best practices for SaaS delivery, onboarding, renewals, and customer lifecycle management.
• Oversee operational support teams to ensure service-level agreements (SLAs) are met and customer satisfaction is maintained.

• Proficiency with SaaS platforms, CRM tools (Salesforce, HubSpot, or similar), and analytics dashboards (Tableau, Power BI).
• Strong understanding of cloud-based software delivery models, SLAs, and customer onboarding processes.
• Experience implementing operational systems and digital transformation initiatives.
• Advanced Excel or financial modeling skills preferred.

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field.
• Master’s degree (MBA or equivalent) preferred.
• Professional certifications such as Lean Six Sigma, PMP, or Agile are advantageous.