Today, Pwani Oil Product modern state of the art factory at Jomvu, Mombasa, has expanded and has a capacity to refine over 620 metric tonnes of oil a day, prepared to the highest international standards. Adding to this, Pwani Oil Products new production facility at Kikambala has impacted the washing and cleaning industry with excellent laundry and bathing soaps, which is to the highest quality. We strive daily to be seen as an organization that 'refines lives’ by consistently manufacturing premium quality products that offer great value. Pwani Oil Products has helped consumers enjoy their lives, confidently facilitating them to cook healthy and wash hygienically. All Pwani Oil Products have been certified by KEBS and HALAL. Pwani Oil Products Ltd is a proud member of the UN Global Compact.

What you will do

ICT Support & Service Delivery: Deliver first and second-level technical support, ensuring timely resolution of hardware, software, system, and network-related issues while maintaining high user satisfaction.

Network & Infrastructure Management: Support and maintain LAN/WAN, Wi-Fi, servers, storage, backup systems, and end-user devices to ensure reliable and secure ICT operations.

Incident & Problem Resolution: Manage incidents from identification to closure, maintain accurate documentation, and drive root cause analysis to minimize recurring issues.

Hardware, Software & Asset Administration: Oversee installation, configuration, maintenance, upgrades, security compliance, and lifecycle management of ICT assets and applications.

Systems, Data & Security Support: Administer user accounts, access rights, backups, enterprise applications, and ensure adherence to ICT security policies and data protection standards.

User Training & Continuous Improvement: Conduct user training, develop technical documentation, prepare performance reports, and support ICT projects, system upgrades, and service enhancement initiatives.

What we need

• Diploma or Degree in Information Technology, Computer Science, Networking, or a related field.
• Strong understanding of networking, operating systems, hardware, software, and ICT infrastructure.
• Experience in ICT support, troubleshooting, and service desk operations.
• Knowledge of LAN/WAN environments, Wi-Fi technologies, endpoint security, and backup systems.
• Ability to diagnose and resolve technical issues efficiently.
• Strong documentation, communication, and customer service skills.
• Ability to prioritize tasks, manage incidents, and work within service level agreements (SLAs). Commitment to data security, confidentiality, and continuous improvement.

• Deliver first and second-level technical support, ensuring timely resolution of hardware, software, system, and network-related issues while maintaining high user satisfaction.
• Support and maintain LAN/WAN, Wi-Fi, servers, storage, backup systems, and end-user devices to ensure reliable and secure ICT operations.
• Manage incidents from identification to closure, maintain accurate documentation, and drive root cause analysis to minimize recurring issues.
• Oversee installation, configuration, maintenance, upgrades, security compliance, and lifecycle management of ICT assets and applications.
• Administer user accounts, access rights, backups, enterprise applications, and ensure adherence to ICT security policies and data protection standards.
• Conduct user training, develop technical documentation, prepare performance reports, and support ICT projects, system upgrades, and service enhancement initiatives.

• Strong understanding of networking, operating systems, hardware, software, and ICT infrastructure.
• Experience in ICT support, troubleshooting, and service desk operations.
• Knowledge of LAN/WAN environments, Wi-Fi technologies, endpoint security, and backup systems.
• Ability to diagnose and resolve technical issues efficiently.
• Strong documentation, communication, and customer service skills.
• Ability to prioritize tasks, manage incidents, and work within service level agreements (SLAs).
• Commitment to data security, confidentiality, and continuous improvement.

• Diploma or Degree in Information Technology, Computer Science, Networking, or a related field.