Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

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Senior Underwriter/ Relationship Officer - Business Retention

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

Insurance

Job Description

Relationship Management

– Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.

Dispatch of renewal terms/Notices

Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.

Arranging and attending renewal review meetings with intermediaries

Responsible for the allocated renewal budget.

Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before monthly closure.

Ensure premiums payments plans are obtained at the point of confirming renewals.

Review of accounts performance to ensure weeding out of toxic accounts and renewal of only profitable accounts

KEY TASKS AND RESPONSIBILITIES

Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.

Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.

Participate in renewal meetings with intermediaries and clients to review and retain renewal business.

Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and fostering organic growth.

Provide excellent and prompt customer service for maintenance of a positive reputation for the business.

Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.

Maintaining and updating the renewal tracker

Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails

Confirming renewals and obtaining the risk notes

Collecting market intelligence for strategic renewal decisions to support retention.

Monthly follow up on recovery of lost/unrenewed business

Follow up on risk improvement implementations.

Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery

Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.

SKILLS AND COMPETENCIES

Sound Technical Underwriting skills.

Intensive and extensive product knowledge

People Management and overall managerial skills

Good analytical skills

Customer service skills

Good Communication Skills

Computer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE

Experience:

Minimum 5 years’ experience

QUALIFICATIONS

Degree in insurance or business related.

Professional qualification (CII or IIK) or good progress

• Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.
• Dispatch of renewal terms/Notices
• Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
• Arranging and attending renewal review meetings with intermediaries
• Responsible for the allocated renewal budget.
• Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before monthly closure.
• Ensure premiums payments plans are obtained at the point of confirming renewals.
• Review of accounts performance to ensure weeding out of toxic accounts and renewal of only profitable accounts
• Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
• Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
• Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
• Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and fostering organic growth.
• Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
• Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
• Maintaining and updating the renewal tracker
• Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
• Confirming renewals and obtaining the risk notes
• Collecting market intelligence for strategic renewal decisions to support retention.
• Monthly follow up on recovery of lost/unrenewed business
• Follow up on risk improvement implementations.
• Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery
• Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.

• Sound Technical Underwriting skills.
• Intensive and extensive product knowledge
• People Management and overall managerial skills
• Good analytical skills
• Customer service skills
• Good Communication Skills
• Computer Literate with good knowledge of Excel

• Degree in insurance or business related.
• Professional qualification (CII or IIK) or good progress