Service Centre Manager

Key Responsibilities

• Oversee Service Centre Operations: Manage the overall operations of the Service Centre, including profiling activities, coil and finished goods inventory management, and ensuring the facility is maintained in a safe and orderly condition.
• Drive Direct Sales Performance: Lead and manage the direct sales team to grow direct business within the assigned region and achieve sales targets.
• Manage Walk-in Customer Sales: Ensure efficient handling of walk-in customer enquiries and sales while maintaining high service standards and customer satisfaction.
• Coordinate Distribution Orders: Ensure distributor customer orders are accurately profiled and dispatched in accordance with instructions from the Customer Service Department.
• Support Project Sales: Coordinate and drive project sales opportunities through close collaboration with the Technical Sales Representative.
• Implement Marketing Initiatives: Coordinate and execute MARCOM activities and promotional programs for the Service Centre in collaboration with the Marketing team.
• Promote Roofing Solutions: Drive growth of the Roofing Solutions business by promoting bundled sales of roofing sheets, accessories, and truss systems.
• Manage Profitability: Monitor and manage the Service Centre’s performance to achieve the targeted contribution per metric ton (MT).

Requirements

Minimum Requirements

• Minimum academic qualification: Bachelor’s Degree in any business-related field
• Qualifications as an added advantage: Diploma in Sales & Marketing
• General work experience (years): 7-10 years
• Specific to the position (level/discipline/years): 2 - 3 years
• Industry: FMCG / Manufacturing / Building

Key competencies and skills:

• Excellent Communication skills
• Analytical skills
• Leadership Skills
• Sales acumen
• Presentation skills
• Interpersonal skills
• Problem-solving skills

• Oversee Service Centre Operations: Manage the overall operations of the Service Centre, including profiling activities, coil and finished goods inventory management, and ensuring the facility is maintained in a safe and orderly condition.
• Drive Direct Sales Performance: Lead and manage the direct sales team to grow direct business within the assigned region and achieve sales targets.
• Manage Walk-in Customer Sales: Ensure efficient handling of walk-in customer enquiries and sales while maintaining high service standards and customer satisfaction.
• Coordinate Distribution Orders: Ensure distributor customer orders are accurately profiled and dispatched in accordance with instructions from the Customer Service Department.
• Support Project Sales: Coordinate and drive project sales opportunities through close collaboration with the Technical Sales Representative.
• Implement Marketing Initiatives: Coordinate and execute MARCOM activities and promotional programs for the Service Centre in collaboration with the Marketing team.
• Promote Roofing Solutions: Drive growth of the Roofing Solutions business by promoting bundled sales of roofing sheets, accessories, and truss systems.
• Manage Profitability: Monitor and manage the Service Centre’s performance to achieve the targeted contribution per metric ton (MT).

• Excellent Communication skills
• Analytical skills
• Leadership Skills
• Sales acumen
• Presentation skills
• Interpersonal skills
• Problem-solving skills

• Bachelor’s Degree in any business-related field
• Diploma in Sales & Marketing (as an added advantage)