Background information about the job or company (e.g., role context, company overview)

Optimise Outsourcing is recruiting an exceptional Service Coordinator to support one of the UK’s most reputable organisations in the safety, compliance, and risk-management sector.

This role requires a highly organised, detail-oriented, and assertive professional who can manage complex scheduling, communicate confidently, and make rapid decisions in a fast-moving environment. You will ensure that core services, including safety audits, fire risk assessments, and training sessions, are delivered on time, to the right locations, by the right professionals.

This is a career-defining opportunity for someone who thrives under pressure and can confidently manage multiple priorities simultaneously.

This is a high-impact, fast-paced operations role supporting one of the UK’s most respected providers of safety, compliance and risk-management services. From Nairobi, you will coordinate time-sensitive work delivered across the UK, ensuring audits, fire risk assessments, and training sessions run smoothly, efficiently, and on schedule.

Why this role stands out

This is not just scheduling. This is high-level operational coordination, where every decision matters and your ability to manage complexity directly influences service delivery and the client experience.

You will be the calm centre of a rapidly moving operation, especially when things go wrong. For example:

Suppose an auditor calls in with a flat tyre and can’t attend an audit. In that case, you will reroute the schedule, reorganise resources, communicate with clients, and ensure service delivery continues without interruption.

If you thrive in fast-paced environments, enjoy solving real-time operational challenges, and can manage multiple “plates spinning” at once, this role will both challenge you and accelerate your professional growth.

Type: Full-Time

Optimise Outsourcing is a UK-registered Employer of Record (EOR) and recruitment partner with a strong operational base in Nairobi. We connect top Kenyan talent with industry-leading UK companies and provide:

• Full HR and operational support
• High-quality onboarding and training
• Performance coaching and long-term career development
• A professional, structured work environment

Joining Optimise means joining a company committed to excellence, growth, and long-term success.

Description

Our client is a long-established UK organisation that delivers safety audits, fire risk assessments, compliance training, and digital risk-management solutions to thousands of businesses across the hospitality, retail, leisure, and corporate sectors.

They are known for their:

• High operational standards
• Technology-enabled service delivery
• Rigorous compliance processes
• Strong client relationships

About the role

The Service Coordinator ensures the efficient, accurate, and timely delivery of field-based services across the UK. In this role, you will:

• Manage complex daily schedules
• Allocate the right specialists to the right tasks
• Maintain constant communication with clients and contractors
• Resolve operational challenges as they arise
• Uphold service delivery standards in a demanding environment

This role is suited to someone confident, decisive, and thrives on logistics, coordination, and real-time problem-solving.

Key Responsibilities

Scheduling and Resource Allocation

• Coordinate and allocate audits, assessments, and training sessions across the UK.
• Match specialists based on skillset, geography, and client requirements.
• Adjust schedules when disruptions occur (e.g., delays, absences, emergencies).
• Maintain accurate and up-to-date schedules across digital systems.

Communication and Stakeholder Coordination

• Liaise professionally with UK clients, contractors, auditors, and internal teams.
• Communicate schedule changes and operational updates in a timely manner.
• Handle resistance and difficult conversations with confidence and clarity.
• Uphold service standards and ensure strong client satisfaction.

Operational Support

• Monitor utilisation, workloads, and performance metrics.
• Use Excel/Google Sheets to analyse data and improve efficiency.
• Work within SaaS platforms and internal CRM systems.
• Provide administrative and project coordination support.

Education

• Bachelors Degree
• Outstanding attention to detail and accuracy
• Strong organisational and multitasking ability
• Fast, logical, and confident decision-making
• Excellent English communication (written & verbal)
• Resilience and calmness under pressure
• Ability to handle challenging conversations professionally
• Adaptability to frequent changes in scheduling
• Ability to meet strict deadlines in a fast-paced environment

More Details on Experience

• Strong Excel/Google Sheets skills (VLOOKUP, pivot tables, formulas)
• Experience using SaaS tools (scheduling, workflow, CRM)

The ideal candidate demonstrates:

• Proactive problem-solving
• Integrity and professionalism
• A customer-first mindset
• Strong analytical skills
• Emotional intelligence
• Ability to build a quick rapport with UK-based teams
• Consistent reliability and follow-through

More Details on Skills

Preferred but not essential

• Experience with HubSpot (CRM or service pipelines)
• Background in operations, dispatch, workforce planning, logistics, SaaS support, or customer success
• Experience coordinating contractors or field teams

Terms And Conditions

What We Offer

• Competitive Kenya-based salary
• Comprehensive UK-standard training
• Career progression and long-term growth opportunities
• Exposure to international operations and best practices
• Supportive and structured work environment in Nairobi
• coaching and performance development

• Coordinate and allocate audits, assessments, and training sessions across the UK.
• Match specialists based on skillset, geography, and client requirements.
• Adjust schedules when disruptions occur (e.g., delays, absences, emergencies).
• Maintain accurate and up-to-date schedules across digital systems.
• Liaise professionally with UK clients, contractors, auditors, and internal teams.
• Communicate schedule changes and operational updates in a timely manner.
• Handle resistance and difficult conversations with confidence and clarity.
• Uphold service standards and ensure strong client satisfaction.
• Monitor utilisation, workloads, and performance metrics.
• Use Excel/Google Sheets to analyse data and improve efficiency.
• Work within SaaS platforms and internal CRM systems.
• Provide administrative and project coordination support.

• Strong Excel/Google Sheets skills (VLOOKUP, pivot tables, formulas)
• Experience using SaaS tools (scheduling, workflow, CRM)
• Proactive problem-solving
• Integrity and professionalism
• A customer-first mindset
• Strong analytical skills
• Emotional intelligence
• Ability to build a quick rapport with UK-based teams
• Consistent reliability and follow-through
• Experience with HubSpot (CRM or service pipelines)
• Background in operations, dispatch, workforce planning, logistics, SaaS support, or customer success
• Experience coordinating contractors or field teams

• Bachelors Degree
• Outstanding attention to detail and accuracy
• Strong organisational and multitasking ability
• Fast, logical, and confident decision-making
• Excellent English communication (written & verbal)
• Resilience and calmness under pressure
• Ability to handle challenging conversations professionally
• Adaptability to frequent changes in scheduling
• Ability to meet strict deadlines in a fast-paced environment