A top-tier oilfield service company with a century-long track record, Baker Hughes delivers solutions that help oil and gas operators make the most of their reservoirs. Collaboration is the foundation on which we build our business. We listen to our clients to understand their unique challenges and then develop solutions designed to help manage operating ...

Service Delivery Coordinator DS

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Location

Nairobi

Job Field

Project & Program Management

As a Service Delivery Coordinator – Drilling Services, you will be responsible for:

• Applying Health, Safety and Environment (HSE) standards and procedures in all situations to ensure compliance is maintained
• Conducting all activities in line with Baker Hughes non-negotiables, applicable processes, and cultural pillars
• Planning, coordinating, and monitoring all drilling service job activities across organizational boundaries in line with the Monthly/Medium-Term Job Cycle (MTJC)
• Handling the scheduling, mobilization, and dispatching of drilling service resources (personnel, tools, and equipment) to meet job requirements and operational timelines
• Managing client relationships by acting as the primary point of contact for job planning, execution, and closeout phases
• Coordinating closely with field crews, engineering, logistics, and support functions to ensure seamless service delivery
• Ensuring prompt escalation of operational, technical, or commercial issues that could impact service delivery or customer objectives
• Ensuring assigned contracts, pricing, and quotations are fully understood and that invoicing is accurate and timely to prevent revenue leakage

Fuel your passion

To be successful in this role, you will:

• Have a bachelor’s degree from an accredited university or college (or a high school diploma / GED with equivalent relevant work experience)
• Demonstrate effective communication, interpersonal, and leadership skills with the ability to influence others and coordinate cross-functional teams
• Have the ability to manage multiple drilling projects, priorities, and deadlines simultaneously
• Possess strong leadership capabilities with the ability to coordinate and support field personnel in demanding operational environments
• Be successful at building strong customer relationships and collaborating internally to proactively resolve operational and service delivery challenges

Work in a way that works for you

We recognize that everyone is different and that the way people work and deliver their best results varies. In this role, we offer flexible working arrangements, including:

• Working flexible hours – allowing adjustment of start and finish times where operationally feasible

Working with us

Our people are at the heart of what we do at Baker Hughes. We believe we perform best when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in the health and well-being of our workforce, develop leaders at every level, and foster a culture of collaboration, inclusion, and continuous improvement.

Working for you

Our inventions have revolutionized energy for over a century. To continue moving forward, we challenge the status quo and reward individuals who embrace innovation and change. By joining Baker Hughes, you can expect:

• Contemporary work-life balance policies and well-being initiatives
• Comprehensive private medical care options
• Life insurance and disability protection programs
• Tailored financial and retirement programs
• Education Assistance
• Generous parental leave policies
• Mental health resources and virtual therapy programs
• Dependent and PartnersCare programs
• Pet insurance
• Additional elected or voluntary benefits

• Applying Health, Safety and Environment (HSE) standards and procedures in all situations to ensure compliance is maintained
• Conducting all activities in line with Baker Hughes non-negotiables, applicable processes, and cultural pillars
• Planning, coordinating, and monitoring all drilling service job activities across organizational boundaries in line with the Monthly/Medium-Term Job Cycle (MTJC)
• Handling the scheduling, mobilization, and dispatching of drilling service resources (personnel, tools, and equipment) to meet job requirements and operational timelines
• Managing client relationships by acting as the primary point of contact for job planning, execution, and closeout phases
• Coordinating closely with field crews, engineering, logistics, and support functions to ensure seamless service delivery
• Ensuring prompt escalation of operational, technical, or commercial issues that could impact service delivery or customer objectives
• Ensuring assigned contracts, pricing, and quotations are fully understood and that invoicing is accurate and timely to prevent revenue leakage

• Effective communication, interpersonal, and leadership skills
• Ability to influence others and coordinate cross-functional teams
• Ability to manage multiple drilling projects, priorities, and deadlines simultaneously
• Strong leadership capabilities
• Ability to coordinate and support field personnel in demanding operational environments
• Building strong customer relationships
• Collaborating internally to proactively resolve operational and service delivery challenges

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with equivalent relevant work experience)