<div itemscope itemtype='http://schema.org/JobPosting'>
<div itemprop='title' style='display:none'>Service Quality &Compliance Manager</div>
<div itemprop='datePosted' style='display:none'>2025-10-04T09:08:37+00:00</div>
<div itemprop='hiringOrganization' itemscope itemtype='http://schema.org/Organization'>
<div itemprop='name' style='display:none'>KCB Bank Kenya</div>
<div itemprop='logo' style='display:none'>https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8992/logo/kCB.png</div>
<div itemprop='url' style='display:none'>https://ke.kcbgroup.com/</div>
</div>
<div itemprop='employmentType' style='display:none'>FULL_TIME</div>
<div itemprop='jobLocation' itemscope itemtype='http://schema.org/Place'>
<div itemprop='address' itemscope itemtype='http://schema.org/PostalAddress'>
<div itemprop='streetAddress' style='display:none'></div>
<div itemprop='addressLocality' style='display:none'>Kenya</div>
<div itemprop='addressRegion' style='display:none'>Nairobi</div>
<div itemprop='postalCode' style='display:none'>00100</div>
<div itemprop='addressCountry' style='display:none'>Kenya</div>
</div>
</div>
<div itemprop='industry' style='display:none'>Finance</div>
<div itemprop='occupationalCategory' style='display:none'>Management</div>
<div itemprop='baseSalary' itemscope itemtype='http://schema.org/MonetaryAmount'>
<div itemprop='currency' style='display:none'>KES</div>
<div itemprop='value' itemscope itemtype='http://schema.org/QuantitativeValue' style='display:none'>
<div itemprop='value' style='display:none'></div>
<div itemprop='unitText' style='display:none'>MONTH</div>
</div>
</div>
<div itemprop='validThrough' style='display:none'>2025-10-17T17:00:00+00:00</div>
<div itemprop='jobLocationType' style='display:none'></div>
<div itemprop='applicantLocationRequirements' style='display:none'>Kenya</div>
<div itemprop='workHours' style='display:none'>8</div>
<div itemprop='description' style='display:none'><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job Description</strong></span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">To offer customer satisfaction through operational effectiveness, efficiencies, and customer complaints resolution.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Facilitate adequate branch resourcing.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Efficient cash management within the branch and productivity of tellers. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage and implement branch Business continuity plans.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage branch risk: RCSA, KCSA &amp; KRI’s are up to date; incidents are mitigated/escalated.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Enterprise-Wide Risk: Adherence to policies, processes, procedures as per documented operating standards (e.g., SOP’s, KYC/AML) to enhance internal controls in order to reduce frauds and forgeries.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure effective resolution of Audit issues. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Motivate, coach, and develop a high performing team.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Facilitate and coordinate branch asset management.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure collection of all revenue due to the bank, validation, and submission of reports &amp; returns</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Facilitate and implement new initiatives and projects within the branch.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>The Person </strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">For the above position, the successful applicant should have the following: - </span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">University Degree from a recognized institution </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>3 years’ experience in a S</strong><strong>upervisory position in banking operations and cash management.</strong></span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Sales or business development experience will be an added advantage. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent communication and negotiation Skills. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong leadership skills. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Good interpersonal skills.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent planning, organizing, problem solving and analytical skills.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A good understanding of risk, credit policies and procedures. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency in MS Office Suite.</span></li>
</ul></div>
<div itemprop='responsibilities' style='display:none'>To offer customer satisfaction through operational effectiveness, efficiencies, and customer complaints resolution.
Facilitate adequate branch resourcing.
Efficient cash management within the branch and productivity of tellers.
Manage and implement branch Business continuity plans.
Manage branch risk: RCSA, KCSA & KRI’s are up to date; incidents are mitigated/escalated.
Enterprise-Wide Risk: Adherence to policies, processes, procedures as per documented operating standards (e.g., SOP’s, KYC/AML) to enhance internal controls in order to reduce frauds and forgeries.
Ensure effective resolution of Audit issues.
Motivate, coach, and develop a high performing team.
Facilitate and coordinate branch asset management.
Ensure collection of all revenue due to the bank, validation, and submission of reports & returns
Facilitate and implement new initiatives and projects within the branch.</div>
<div itemprop='skills' style='display:none'>Excellent communication and negotiation Skills.
Strong leadership skills.
Good interpersonal skills.
Excellent planning, organizing, problem solving and analytical skills.
A good understanding of risk, credit policies and procedures.
Proficiency in MS Office Suite.</div>
<div itemprop='qualifications' style='display:none'>University Degree from a recognized institution
3 years’ experience in a Supervisory position in banking operations and cash management.
Sales or business development experience will be an added advantage. </div>
<div itemprop='educationRequirements' itemscope itemtype='http://schema.org/EducationalOccupationalCredential' style='display:none'>
<div itemprop='credentialCategory' style='display:none'>bachelor degree</div>
</div>
<div itemprop='experienceRequirements' itemscope itemtype='http://schema.org/OccupationalExperienceRequirements' style='display:none'>
<div itemprop='monthsOfExperience' style='display:none'>36</div>
</div>
<div itemprop='identifier' style='display:none'>JOB-68e0e415efebf</div>
</div>


<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>Vacancy title:</strong><br />Service Quality &Compliance Manager</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 8pt; color: #808080;'>[Type: FULL_TIME, Industry: Finance, Category: Management]</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>Jobs at:</strong><br />KCB Bank Kenya</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>Deadline of this Job:</strong><br />Friday, October 17 2025</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>Duty Station:</strong><br />Kenya | Nairobi | Kenya</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>Summary</strong><br />Date Posted: Saturday, October 4 2025, Base Salary: Not Disclosed</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'>
<a href='https://www.greatkenyanjobs.com/job-categories/newest-jobs/category-management-jobs-in-kenya-35'>Similar Jobs in Kenya</a><br />
<a href='https://www.greatkenyanjobs.com/employers/company-detail/company-KCB-Bank-Kenya-8992/nav-42'>Learn more about KCB Bank Kenya</a><br />
<a href='https://www.greatkenyanjobs.com/employers/newest-jobs/company-KCB-Bank-Kenya-8992'>KCB Bank Kenya jobs in Kenya</a>
</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>JOB DETAILS:</strong><br /><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job Description</strong></span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">To offer customer satisfaction through operational effectiveness, efficiencies, and customer complaints resolution.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Facilitate adequate branch resourcing.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Efficient cash management within the branch and productivity of tellers. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage and implement branch Business continuity plans.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage branch risk: RCSA, KCSA &amp; KRI’s are up to date; incidents are mitigated/escalated.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Enterprise-Wide Risk: Adherence to policies, processes, procedures as per documented operating standards (e.g., SOP’s, KYC/AML) to enhance internal controls in order to reduce frauds and forgeries.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure effective resolution of Audit issues. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Motivate, coach, and develop a high performing team.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Facilitate and coordinate branch asset management.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure collection of all revenue due to the bank, validation, and submission of reports &amp; returns</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Facilitate and implement new initiatives and projects within the branch.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>The Person </strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">For the above position, the successful applicant should have the following: - </span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">University Degree from a recognized institution </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>3 years’ experience in a S</strong><strong>upervisory position in banking operations and cash management.</strong></span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Sales or business development experience will be an added advantage. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent communication and negotiation Skills. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong leadership skills. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Good interpersonal skills.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent planning, organizing, problem solving and analytical skills.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A good understanding of risk, credit policies and procedures. </span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency in MS Office Suite.</span></li>
</ul></p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'>Work Hours: 8</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'>Experience in Months: 36</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'>Level of Education: bachelor degree</p>
<p style='font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>Job application procedure</strong><br /><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">interested applicant please, Click here to apply</span></p></p>
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