Job Purpose:

We are seeking to recruit a highly motivated, customer-focused, and results-oriented professional to fill the position of Service Supervisor. The successful candidate will be responsible for supervising and coordinating Food & Beverage service operations to ensure exceptional member and guest experiences. The role will oversee service staff, maintain high service standards, coordinate events and conferences, drive revenue growth, and ensure efficient operational management within the Club’s hospitality operations.

Key Responsibilities

• Supervise daily Food & Beverage service operations and ensure smooth service delivery.
• Lead, coach, and motivate service staff.
• Monitor service quality and compliance with service standards.
• Coordinate staff schedules and deployment.
• Conduct staff briefings and facilitate communication.
• Support induction, training, and development of service staff.
• Participate in performance appraisal and improvement initiatives.
• Obtain regular feedback from members and guests.
• Work closely with the Executive Chef to ensure timely service.
• Monitor inventories and stock controls.
• Coordinate conferences, functions, and events.
• Ensure compliance with health, safety, and hygiene standards.

Key Minimum Qualifications & Experience

• Diploma in Hospitality Management, Food & Beverage, Hotel Management, or related field.
• 2 years’ supervisory experience in hospitality.
• Proficiency in Microsoft Office applications.
• Knowledge of F&B operations and service standards.
• Experience with POS and stock control systems

Performance Metrics

• Member satisfaction levels.
• Service quality improvements.
• Team performance and motivation.
• Revenue target achievement.
• Event execution effectiveness.
• Inventory control effectiveness

Key skills Attributes

• Leadership and supervisory skills.
• Excellent communication and customer service skills.
• Planning and problem-solving abilities.
• Strong attention to detail.
• Integrity, accountability, and professionalism.

• Supervise daily Food & Beverage service operations and ensure smooth service delivery.
• Lead, coach, and motivate service staff.
• Monitor service quality and compliance with service standards.
• Coordinate staff schedules and deployment.
• Conduct staff briefings and facilitate communication.
• Support induction, training, and development of service staff.
• Participate in performance appraisal and improvement initiatives.
• Obtain regular feedback from members and guests.
• Work closely with the Executive Chef to ensure timely service.
• Monitor inventories and stock controls.
• Coordinate conferences, functions, and events.
• Ensure compliance with health, safety, and hygiene standards.

• Leadership and supervisory skills.
• Excellent communication and customer service skills.
• Planning and problem-solving abilities.
• Strong attention to detail.
• Integrity, accountability, and professionalism.

• Diploma in Hospitality Management, Food & Beverage, Hotel Management, or related field.
• 2 years’ supervisory experience in hospitality.
• Proficiency in Microsoft Office applications.
• Knowledge of F&B operations and service standards.
• Experience with POS and stock control systems