Background

Techzone is your trusted online destination for premium smartphones, Android tablets, and tech accessories in Kenya. We are passionate about delivering cutting-edge technology that empowers individuals and businesses to stay connected, productive, and innovative. With a focus on quality, affordability, and exceptional customer service, Techzone is committed ...

Job Purpose

The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards.

Qualifications & Experience

• Diploma or Degree in Business, Sales, Management, or related field.
• Minimum 2–3 years experience in retail management (electronics or phone retail preferred).
• Strong sales and customer service background.
• Experience managing a team and handling stock.

Skills & Competencies

• Strong leadership and people-management skills
• Excellent communication and negotiation skills
• High integrity and attention to detail
• Good understanding of smartphones, gadgets, and accessories
• Basic computer skills (POS, Excel, inventory systems)
• Ability to meet targets

• Drive daily, weekly, and monthly sales targets (phones, accessories
• Monitor sales performance and submit daily sales reports.
• Supervise sales attendants and support staff.
• Customer service and selling skills
• POS systems and payment methods
• Set daily targets and conduct morning briefs.
• Monitor staff discipline, punctuality, grooming, and professionalism.
• Ensure customers receive friendly, knowledgeable, and professional service.
• Handle escalated customer complaints and resolve them promptly.
• Maintain a clean, organized, and attractive shop environment.
• Receive, verify, and record all stock.
• Ensure proper stock storage and display.
• Conduct daily spot checks and regular full stock counts.
• Reconcile physical stock with system stock and report discrepancies immediately.
• Ensure compliance with company policies, procedures and SOPs.
• Coordinate with head office on supplies, maintenance and operational needs.

• Strong leadership and people-management skills
• Excellent communication and negotiation skills
• High integrity and attention to detail
• Good understanding of smartphones, gadgets, and accessories
• Basic computer skills (POS, Excel, inventory systems)
• Ability to meet targets

• Diploma or Degree in Business, Sales, Management, or related field.
• Minimum 2–3 years experience in retail management (electronics or phone retail preferred).
• Strong sales and customer service background.
• Experience managing a team and handling stock.