Our client is a growing retail fashion business with four shops in Nairobi CBD and a thriving online store, offering a curated range of quality fashion products to both walk-in and online customers. They are seeking an experienced Shop Manager to lead their in-store team, enhance customer experience, and drive sales performance.

Role Summary:

The Shop Manager will oversee daily operations of the store, manage and motivate the sales team, and ensure excellent customer service. The ideal candidate should have a strong background in retail fashion, demonstrate leadership skills, and possess a keen eye for store presentation and sales growth.

Key Responsibilities:

• Manage daily store operations, ensuring smooth functioning and adherence to company standards.
• Lead, coach, and motivate the in-store sales team to achieve individual and store sales targets.
• Deliver exceptional customer service by resolving issues and ensuring a welcoming environment.
• Monitor inventory levels, stock replenishment, and visual merchandising standards.
• Analyze sales performance and provide regular reports to senior management.
• Implement and maintain operational procedures and compliance with company policies.

Requirements:

• Diploma in Business Management or related field.
• Minimum of 3–5 years’ experience in retail management, preferably in fashion.
• Strong leadership, coaching, and team management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Results-driven with a proven track record of achieving sales targets.
• Ability to maintain store standards in merchandising, organization, and cleanliness.
• Age 30 years and above preferred.

• Manage daily store operations, ensuring smooth functioning and adherence to company standards.
• Lead, coach, and motivate the in-store sales team to achieve individual and store sales targets.
• Deliver exceptional customer service by resolving issues and ensuring a welcoming environment.
• Monitor inventory levels, stock replenishment, and visual merchandising standards.
• Analyze sales performance and provide regular reports to senior management.
• Implement and maintain operational procedures and compliance with company policies.

• Strong leadership, coaching, and team management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Results-driven with a proven track record of achieving sales targets.
• Ability to maintain store standards in merchandising, organization, and cleanliness.

• Diploma in Business Management or related field.
• Minimum of 3–5 years’ experience in retail management, preferably in fashion.