Background information about the job or company (e.g., role context, company overview)

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Responsibilities or duties

To coordinate day-to-day Control Tower operations by managing transport execution, operational communication, work instructions, reporting, shipment visibility, and stakeholder coordination.

Site Operations Management

Coordinate all daily site logistics activities to ensure efficient cargo receipt, storage, dispatch and delivery in accordance with project schedules.

Supervise site operational teams to ensure resources are effectively deployed to meet operational and contractual requirements.

Monitor daily operational performance and implement corrective actions to address delays, bottlenecks or service failures.

Ensure operational readiness by coordinating manpower, equipment and site resources required to support project activities.

Transport & Logistics Coordination

Coordinate inbound and outbound cargo movements between ports, border points, warehouses and project sites.

Liaise with the Control Tower, transporters and clients to ensure timely execution of transport plans and convoy schedules.

Monitor transport progress, delivery schedules and operational milestones while proactively resolving operational issues.

Support planning activities to ensure optimal utilization of transport resources and site capacity.

Client Relationship & Service Delivery

Act as the primary operational contact for clients at site, ensuring timely communication on operational activities, deliveries and service issues.

Coordinate client inspections, cargo handovers and operational meetings.

Ensure contractual service levels and customer expectations are consistently achieved.

Investigate customer complaints and implement corrective actions to improve service delivery.

QHSE Compliance & Risk Management

Promote compliance with company and client QHSE policies throughout site operations.

Conduct regular site inspections to ensure compliance with safety procedures, PPE requirements and operational standards.

Investigate operational incidents, near misses and non-conformities, implementing corrective and preventive actions.

Exercise stop-work authority where unsafe practices present unacceptable operational risk.

Operational Reporting & Performance Management

Prepare accurate daily, weekly and monthly operational reports covering cargo movement, site activities, resource utilization and performance metrics.

Monitor operational KPIs and provide recommendations for continuous improvement.

Maintain accurate operational documentation, inventory records and site activity logs.

Present operational performance updates during internal and client review meetings.

People Leadership & Resource Management

Supervise, coach and develop site operations personnel to achieve high performance and operational excellence.

Allocate work, monitor productivity and ensure accountability across the site team.

Qualifications or requirements (e.g., education, skills)

Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.

Experience needed

Minimum 5 years' experience in logistics, transport or project operations, with at least 2 years in a supervisory position.

Strong understanding of project logistics, transport operations and site management.

Experience within Oil & Gas, EPC or industrial logistics environments is an added advantage.

Working knowledge of QHSE management systems and project operations.

• Coordinate all daily site logistics activities to ensure efficient cargo receipt, storage, dispatch and delivery in accordance with project schedules.
• Supervise site operational teams to ensure resources are effectively deployed to meet operational and contractual requirements.
• Monitor daily operational performance and implement corrective actions to address delays, bottlenecks or service failures.
• Ensure operational readiness by coordinating manpower, equipment and site resources required to support project activities.
• Coordinate inbound and outbound cargo movements between ports, border points, warehouses and project sites.
• Liaise with the Control Tower, transporters and clients to ensure timely execution of transport plans and convoy schedules.
• Monitor transport progress, delivery schedules and operational milestones while proactively resolving operational issues.
• Support planning activities to ensure optimal utilization of transport resources and site capacity.
• Act as the primary operational contact for clients at site, ensuring timely communication on operational activities, deliveries and service issues.
• Coordinate client inspections, cargo handovers and operational meetings.
• Ensure contractual service levels and customer expectations are consistently achieved.
• Investigate customer complaints and implement corrective actions to improve service delivery.
• Promote compliance with company and client QHSE policies throughout site operations.
• Conduct regular site inspections to ensure compliance with safety procedures, PPE requirements and operational standards.
• Investigate operational incidents, near misses and non-conformities, implementing corrective and preventive actions.
• Exercise stop-work authority where unsafe practices present unacceptable operational risk.
• Prepare accurate daily, weekly and monthly operational reports covering cargo movement, site activities, resource utilization and performance metrics.
• Monitor operational KPIs and provide recommendations for continuous improvement.
• Maintain accurate operational documentation, inventory records and site activity logs.
• Present operational performance updates during internal and client review meetings.
• Supervise, coach and develop site operations personnel to achieve high performance and operational excellence.
• Allocate work, monitor productivity and ensure accountability across the site team.

• Strong understanding of project logistics, transport operations and site management.
• Working knowledge of QHSE management systems and project operations.

• Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.