Job Overview

Business Segment: Corporate & Investment Banking

Location: KE, Nairobi County, Nairobi, Westlands Road

Job Type: Full-time

Job Ref ID: 80408596A-0002

Date Posted: 12/16/2025

Job Description

Technical support of the Bank’s Digital banking channels, Core banking and associated back end systems with a view to maintain high availability and excellent end user experience. Provide technical support for bank initiatives.

Qualifications

Type of Qualification: First Degree

Field of Study: Information Technology, Computer Science, Telecommunications, Electrical Engineering or technical related field.

Cloud certifications are an added advantage e.g. AWS, Azure

Experience Required

3-4 years

Understanding of system support and Incident management.

Strong knowledge of operating systems i.e. Windows and Linux

Experience working with databases e.g. Oracle, Mysql, MsSQL

Experience working with basic technical T24 Core banking system e.g OFS scripting, understanding of core T24 modules.

Ability to develop custom scripts or automation tools for application management.

Experience or knowledge of Cloud Technology will be an added advantage.

Experience on Security and Risk.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Generating Ideas

Managing Tasks

Producing Output

Upholding Standards

Technical Competencies:

Incident and Problem Management

Application Support

IT Program Management

Service Management Processes

Stakeholder Management

Trouble Shooting

IT Systems

Configuration Management

• Technical support of the Bank’s Digital banking channels, Core banking and associated back end systems with a view to maintain high availability and excellent end user experience.
• Provide technical support for bank initiatives.

• Incident and Problem Management
• Application Support
• IT Program Management
• Service Management Processes
• Stakeholder Management
• Trouble Shooting
• IT Systems
• Configuration Management
• Understanding of system support and Incident management.
• Strong knowledge of operating systems i.e. Windows and Linux
• Experience working with databases e.g. Oracle, Mysql, MsSQL
• Experience working with basic technical T24 Core banking system e.g OFS scripting, understanding of core T24 modules.
• Ability to develop custom scripts or automation tools for application management.
• Experience or knowledge of Cloud Technology will be an added advantage.
• Experience on Security and Risk.

• First Degree in Information Technology, Computer Science, Telecommunications, Electrical Engineering or technical related field.
• Cloud certifications are an added advantage e.g. AWS, Azure