Job Purpose Statement

The Specialist POS Engineer is responsible for the implementation, support, and continuous availability of POS systems, associated hardware, and related support applications, ensuring reliable, secure, and high-performing services for merchants and internal stakeholders. The role ensures that customer information is protected and that agreed service level agreements for system uptime and performance are consistently met and maintained. The role also supports the delivery of new POS-related initiatives and projects, ensuring seamless deployment, operational readiness, and alignment with security, compliance, and service standards.

Key Accountabilities (Duties and Responsibilities)

• Provide second- and third-level technical and application support for the card products family of systems and supporting environments.
• Facilitate card application performance tuning, upgrades, procedure documentation, and overall system optimisation to ensure excellent user experience and customer service.
• Resolve incidents causing service interruptions promptly and effectively, in line with defined SLAs.
• Ensure 24-hour on-call support availability and provide remedial actions to meet service level commitments.
• Collaborate with system vendors (e.g., Tieto, VISA, MasterCard, XIT, NCR) on escalations and system upgrades to comply with regulatory requirements.
• Configure key systems to generate and maintain secure audit trails for sensitive database changes, ensuring IT governance and security.
• Identify gaps in disaster recovery, work with IT Infrastructure and Core Systems teams to implement mitigation measures, and test and document DR procedures for card systems.

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology – Minimum Upper 2nd Class honours.
• Three year’s practical proven experience in installation, setup, support and troubleshooting of any POS Application across all layers. Preference given to Tieto, XInfotech and CyberSource. Experience in supporting core banking system, will also be an added advantage.
• Proven experience in supporting banking channels
• Proven Experience in SQL Scripting
• Proven experience in systems analysis, design, implementation and support
• Working knowledge of Card Industry Security Standard – PCI-DSS
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.

Technical Competencies

• Technical understanding of Card Industry Standards and Operations including security standards e.g PCI/DSS
• Technical skills to effectively perform Card system, business systems activities/tasks in a manner that consistently produce high quality of service.
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ensure that all the managed application platforms in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology.
• Define, analyze, plan, measure and improve all aspects of the availability of Payment Systems; ensuring that the systems, are meeting the agreed availability targets

• Provide second- and third-level technical and application support for the card products family of systems and supporting environments.
• Facilitate card application performance tuning, upgrades, procedure documentation, and overall system optimisation to ensure excellent user experience and customer service.
• Resolve incidents causing service interruptions promptly and effectively, in line with defined SLAs.
• Ensure 24-hour on-call support availability and provide remedial actions to meet service level commitments.
• Collaborate with system vendors (e.g., Tieto, VISA, MasterCard, XIT, NCR) on escalations and system upgrades to comply with regulatory requirements.
• Configure key systems to generate and maintain secure audit trails for sensitive database changes, ensuring IT governance and security.
• Identify gaps in disaster recovery, work with IT Infrastructure and Core Systems teams to implement mitigation measures, and test and document DR procedures for card systems.

• Technical understanding of Card Industry Standards and Operations including security standards e.g PCI/DSS
• Technical skills to effectively perform Card system, business systems activities/tasks in a manner that consistently produce high quality of service.
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ensure that all the managed application platforms in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology.
• Define, analyze, plan, measure and improve all aspects of the availability of Payment Systems; ensuring that the systems, are meeting the agreed availability targets

• Undergraduate degree in Computer Science /Information Technology – Minimum Upper 2nd Class honours.
• Three year’s practical proven experience in installation, setup, support and troubleshooting of any POS Application across all layers. Preference given to Tieto, XInfotech and CyberSource. Experience in supporting core banking system, will also be an added advantage.
• Proven experience in supporting banking channels
• Proven Experience in SQL Scripting
• Proven experience in systems analysis, design, implementation and support
• Working knowledge of Card Industry Security Standard – PCI-DSS
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.