Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East, Africa and Asia. A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to 'create great moments for everyone, every day’. It has since grown into o...

Store Manager

Job Type

Full Time

Qualification

BA/BSc/HND , MBA/MSc/MA

Experience

8 years

Location

Mombasa

Job Field

Sales / Marketing / Retail / Business Development

ROLE PROFILE

• Proven experience in maximizing sales performance and managing customer transactions efficiently.
• Strong leadership skills with the ability to manage team resources to match customer flow and ensure service availability.
• Demonstrated ability to train, develop, and upskill teams to meet current and future business needs.
• Solid understanding of health and safety standards with the ability to ensure a safe working and shopping environment.
• Strong customer service orientation with the ability to engage customers, understand their preferences, and support retention strategies.
• In‑depth knowledge of retail operations, including stock management, shrinkage control, waste reduction, and promotion execution.
• Ability to analyze store performance data, understand key business metrics, and make commercially driven decisions.
• Experience in managing omnichannel retail operations, including order fulfillment, on‑time delivery, and alignment of online and offline customer experience.

REQUIREMENTS

• Bachelor’s Degree in Business Administration (Master’s Degree preferred).
• 8+ years of relevant experience, including 5+ years in a retail business.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with proven capability to guide and develop teams.
• Analytical and pragmatic problem‑solving skills with strong decision‑making capability.
• Highly organized, with strong multitasking and time‑management skills.

• Proven experience in maximizing sales performance and managing customer transactions efficiently.
• Strong leadership skills with the ability to manage team resources to match customer flow and ensure service availability.
• Demonstrated ability to train, develop, and upskill teams to meet current and future business needs.
• Solid understanding of health and safety standards with the ability to ensure a safe working and shopping environment.
• Strong customer service orientation with the ability to engage customers, understand their preferences, and support retention strategies.
• In‑depth knowledge of retail operations, including stock management, shrinkage control, waste reduction, and promotion execution.
• Ability to analyze store performance data, understand key business metrics, and make commercially driven decisions.
• Experience in managing omnichannel retail operations, including order fulfillment, on‑time delivery, and alignment of online and offline customer experience.

• Strong leadership skills
• Ability to manage team resources
• Ability to train, develop, and upskill teams
• Solid understanding of health and safety standards
• Strong customer service orientation
• Ability to engage customers, understand their preferences, and support retention strategies
• In‑depth knowledge of retail operations
• Ability to analyze store performance data
• Ability to make commercially driven decisions
• Experience in managing omnichannel retail operations
• Excellent interpersonal and communication skills
• Analytical and pragmatic problem‑solving skills
• Strong decision‑making capability
• Highly organized
• Strong multitasking and time‑management skills

• Bachelor’s Degree in Business Administration (Master’s Degree preferred).
• 8+ years of relevant experience, including 5+ years in a retail business.