Our client in the hospitality industry is seeking to recruit a qualified Supervisor in line with the job description outlined below.

Reports To: Restaurant Manager / General Manager

Location: Karen, Nairobi

Employment Type: Full-time

Job Summary

The Supervisor is responsible for overseeing daily restaurant/bar operations, ensuring high service standards, managing staff on shift, and maintaining a smooth and efficient workflow.

Key Responsibilities

Operations Management

• Supervise daily operations during assigned shifts.
• Ensure smooth coordination between service staff, bar, and kitchen.
• Monitor service quality and ensure adherence to company standards.
• Handle guest complaints and resolve issues promptly and professionally.

Team Leadership

• Lead, train, and motivate waiters and support staff.
• Prepare shift schedules and manage staff attendance.
• Conduct briefings before service to communicate daily targets and updates.
• Ensure grooming and uniform standards are maintained.

Customer Service

• Greet and interact with guests to ensure satisfaction.
• Maintain a welcoming and professional atmosphere.
• Monitor guest feedback and implement improvements where necessary.

Administrative & Control Duties

• Oversee billing accuracy and cash handling procedures.
• Monitor stock levels of beverages and service supplies.
• Assist in inventory checks and cost control.
• Ensure compliance with health, safety, and licensing regulations.

Requirements

• Proven experience in a supervisory role in a restaurant or bar.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Good knowledge of food, beverages, and service standards.
• Ability to work flexible shifts, including evenings and weekends.

• Supervise daily operations during assigned shifts.
• Ensure smooth coordination between service staff, bar, and kitchen.
• Monitor service quality and ensure adherence to company standards.
• Handle guest complaints and resolve issues promptly and professionally.
• Lead, train, and motivate waiters and support staff.
• Prepare shift schedules and manage staff attendance.
• Conduct briefings before service to communicate daily targets and updates.
• Ensure grooming and uniform standards are maintained.
• Greet and interact with guests to ensure satisfaction.
• Maintain a welcoming and professional atmosphere.
• Monitor guest feedback and implement improvements where necessary.
• Oversee billing accuracy and cash handling procedures.
• Monitor stock levels of beverages and service supplies.
• Assist in inventory checks and cost control.
• Ensure compliance with health, safety, and licensing regulations.

• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Good knowledge of food, beverages, and service standards.

• Proven experience in a supervisory role in a restaurant or bar.
• Ability to work flexible shifts, including evenings and weekends.