Job Objective:

The Supply Chain Manager is responsible for leading and overseeing all aspects of supply chain operations, ensuring the efficient planning, coordination, and distribution of products. This role involves managing end-to-end supply chain processes, optimizing operational performance, and ensuring timely and cost-effective fulfillment of customer demand. The incumbent will play a critical role in streamlining logistics, procurement, inventory management, and distribution activities to ensure seamless and efficient operations.

Duties & Responsibilities

Operations Management

• Oversee and ensure the smooth running of supply chain operations, including inventory management, warehousing, order fulfillment, and distribution.
• Develop, implement, and maintain standard operating procedures (SOPs) and safety protocols.
• Optimize warehouse layout, storage systems, and material handling processes to maximize space utilization and operational efficiency.

Supply Chain Management

• Manage the end-to-end supply chain cycle, from procurement to final delivery, in alignment with organizational objectives.
• Build and maintain strong supplier relationships, including negotiating contracts to secure cost-effective and reliable services.
• Monitor inventory levels and collaborate with procurement teams to maintain optimal stock levels while minimizing holding costs.

Staff Management & Development

• Lead, supervise, and develop supply chain staff, fostering a culture of teamwork, accountability, and safety compliance.
• Conduct performance evaluations, identify training needs, and implement development programs to enhance team productivity.
• Promote a positive work environment and address employee relations matters promptly and professionally.

Quality Assurance & Compliance

• Ensure compliance with all health, safety, environmental, and regulatory requirements, as well as company policies.
• Oversee quality control processes for inbound and outbound goods to maintain required standards.
• Drive continuous improvement initiatives and implement corrective actions to enhance operational performance.

Financial Management & Reporting

• Develop and manage budgets for supply chain operations, ensuring cost control and efficiency.
• Prepare and present regular operational and performance reports, highlighting key metrics and improvement areas.
• Analyze financial and operational data to support decision-making and optimize cost-effectiveness.

Customer Relationship Management

• Ensure timely and accurate order fulfillment to meet customer expectations and service level agreements (SLAs).
• Address customer concerns effectively and implement feedback to improve service delivery.
• Maintain strong relationships with key customers, suppliers, and stakeholders.

Fleet & Transport Management

• Oversee fleet operations, including tracking, scheduling, servicing, and compliance with safety standards.
• Plan and manage the acquisition, maintenance, utilization, and disposal of company vehicles.
• Supervise drivers, including recruitment, training, performance management, and enforcement of company policies and road safety regulations.

Any Other Duties

• Perform any other duties as may be assigned by management from time to time.

Knowledge, Skills & Key Competency

Knowledge:

• Bachelor of business administration, supply chain management or any related field
• CIPS (Chartered Institute of Procurement & Supply) – Level 4–6
• Training in Warehouse Management, Inventory Control, or Fleet/Transport Management
• Certificate in ERP systems, SAP, Oracle, or Stock Management Software
• Certificate in ERP systems, SAP, Oracle, or Stock Management Software
• 3–5+ years experience in supply chain, logistics, depot operations, or inventory management

Skills:

• Excellent organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficiency in MS Office and logistics software.

Key Competencies:

• Leadership: Ability to lead, motivate, and develop a team.
• Decision-Making: Quick and sound decision-making skills, especially in high-pressure situations.
• Customer Focus: Strong commitment to customer satisfaction.
• Attention to Detail: High attention to operational and inventory details.
• Strategic Thinking: Ability to align depot activities with organizational goals.

KPIs- Key Performance Indicators

KPI Measure

• Operational Efficiency – Monthly & Quarterly Depot Performance Reports
• Cost Management – Demonstrated cost reduction initiatives and improved cost-per-unit metrics.
• Inventory Accuracy – Accurate Daily, weekly, and monthly reconciliations
• Customer Satisfaction – Feedback tracking, complaints log, resolution timelines
• Safety and Compliance
• Team Performance – Demonstrated effective people management.
• Turnaround Time – Increase current turnaround frequency by 50%
• Fuel Cost Savings – Fuel analysis, loading cost, operational expenses
• Loading Compliance – Ensure all loading activities adhere to legal weight limits and company loading procedures.
• Fleet Maintenance – Maintain updated maintenance schedules for all vehicles and ensure 100% adherence to preventive maintenance plans.
• Sales Growth Support – Ensure timely dispatch and delivery processes to support monthly sales growth targets.
• Fleet Security – Implement and maintain 100% tracking visibility for all fleet vehicles.

Deliverables (Smart Goals):

• 90% adherence to approved budget.
• Maintain 95% inventory accuracy with minimal variances.
• Maintain 95% inventory accuracy with minimal variances.
• Achieve 95% customer satisfaction based on feedback, complaint resolution rate, and order fulfillment accuracy.
• 95% compliance with safety, health, and regulatory standards
• 95% staff productivity, engagement, and retention
• Achieve 2 trips/week for the 6-wheeler and 4 trips/week for the canter.
• Reduce fuel expenditure by 30% through improved monitoring, reconciliation, and fuel utilization controls.
• Maintain 100% compliance with legal loading requirements for all inbound and outbound trips.
• Achieve 100% preventive and scheduled maintenance compliance.
• Drive monthly sales growth by 10% through efficient operations and timely dispatch.
• Maintain 100% fleet security, ensuring no loss, tampering, or unauthorized use

• Oversee and ensure the smooth running of supply chain operations, including inventory management, warehousing, order fulfillment, and distribution.
• Develop, implement, and maintain standard operating procedures (SOPs) and safety protocols.
• Optimize warehouse layout, storage systems, and material handling processes to maximize space utilization and operational efficiency.
• Manage the end-to-end supply chain cycle, from procurement to final delivery, in alignment with organizational objectives.
• Build and maintain strong supplier relationships, including negotiating contracts to secure cost-effective and reliable services.
• Monitor inventory levels and collaborate with procurement teams to maintain optimal stock levels while minimizing holding costs.
• Lead, supervise, and develop supply chain staff, fostering a culture of teamwork, accountability, and safety compliance.
• Conduct performance evaluations, identify training needs, and implement development programs to enhance team productivity.
• Promote a positive work environment and address employee relations matters promptly and professionally.
• Ensure compliance with all health, safety, environmental, and regulatory requirements, as well as company policies.
• Oversee quality control processes for inbound and outbound goods to maintain required standards.
• Drive continuous improvement initiatives and implement corrective actions to enhance operational performance.
• Develop and manage budgets for supply chain operations, ensuring cost control and efficiency.
• Prepare and present regular operational and performance reports, highlighting key metrics and improvement areas.
• Analyze financial and operational data to support decision-making and optimize cost-effectiveness.
• Ensure timely and accurate order fulfillment to meet customer expectations and service level agreements (SLAs).
• Address customer concerns effectively and implement feedback to improve service delivery.
• Maintain strong relationships with key customers, suppliers, and stakeholders.
• Oversee fleet operations, including tracking, scheduling, servicing, and compliance with safety standards.
• Plan and manage the acquisition, maintenance, utilization, and disposal of company vehicles.
• Supervise drivers, including recruitment, training, performance management, and enforcement of company policies and road safety regulations.
• Perform any other duties as may be assigned by management from time to time.

• Excellent organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficiency in MS Office and logistics software.

• Bachelor of business administration, supply chain management or any related field
• CIPS (Chartered Institute of Procurement & Supply) – Level 4–6
• Training in Warehouse Management, Inventory Control, or Fleet/Transport Management
• Certificate in ERP systems, SAP, Oracle, or Stock Management Software
• 3–5+ years experience in supply chain, logistics, depot operations, or inventory management